SENIOR CREATIVE DESIGNER (MAPS & INFORMATION DESIGN) presso Los Angeles County Metropolitan Transportation Authority (CA), CA

About the Department

The Senior Creative Designer (Maps and Information Design) will create accessible, user-centered customer information across digital and physical touchpoints — including maps, interfaces, screens, and wayfinding. They will also manage GIS data, develop design systems, ensure consistent visual standards, and collaborate with cross-functional teams to deliver clear, cohesive rider experiences.

Serves as a team senior designer in the development of design solutions and provides advanced-level professional design and/or environmental graphic solutions that convey information about Metro's wide-ranging programs, services, and projects.

Requirement: Portfolio submissions are required for this position. The submission requests are projected to be for the week of 11/3/2025 and are projected to be reviewed on the week of 11/10/2025.

Recruitment Timelines: Interviews are projected to be scheduled for the week of 12/2/2025. These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.

Application cut-off: Please be aware that only the first 150 applicants will be guaranteed consideration for this position.

Position Duties

• Leads design teams from concept to completion of small-, medium-, and large-scale projects, including defining design criteria, conducting research, creating team assignments, and schedules, providing design direction and refining presented concepts and designs
• Conceptualizes, designs, refines, and produces creative work for internal clients, Metro's partners, and Los Angeles County
• Collaborates with internal and external clients to refine project objectives and how best to accomplish quality work within time and budgetary constraints
• Investigates and resolves design problems by undertaking substantive research and analyzing data in order to find the best creative solutions
• Designs solutions that ensure continuity of Metro's voice and brand in all media
• Designs for a wide range of mediums, including print, outdoor, environmental, screen, web, mobile, interactive/digital, and other new media
• Provides design direction and mentors junior designers, illustrators, photographers, and other contractors, and oversees work on specific projects
• Prepares visual presentations for management-level staff using a variety of software, mockups, and/or samples
• Designs signage and wayfinding and other environmental graphic design solutions for a wide range of stations, facilities, vehicles, and other applications and integrates Metro's brand identity into the built environment
• Reviews and comments on construction drawings and specifications, shop drawings, samples, materials, and finishes for compliance with Metro Signage Standards and guidelines
• Reviews and comments on consultant work and materials for compliance with Metro Brand Guidelines and project standards
• Attends meetings to help develop strategies and provide input on a variety of Metro projects

May be required to perform other related job duties

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelor's Degree in Graphic Design, Interaction Design, Environmental Design, Advertising or related field

Experience

• Three years of relevant experience conceptualizing, designing, refining and producing advanced-level communications materials; collaborating with clients and/or overseeing fabrication/installation; and leading creative teams through project completion; some positions in this class may require specialized experience in area of assignment; outstanding professional portfolio is preferred

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
• Occasional use of graphic equipment such as knives and paper-cutters

Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications:

• Experience designing customer information, digital maps, and user interface components for accessible, user-centered experiences across web, mobile, and screens, designed to integrate seamlessly with rider tools
• Experience creating public-facing maps and products using GIS data and tools such as Esri ArcGIS or with similar apps, including managing basemaps and feature layers, to translate complex data into clear, intuitive visual formats for diverse audiences
• Experience designing cohesive and user-centered information materials for digital and physical touchpoints throughout the customer journey – including maps, wayfinding, webpages, and templates – preferably within transit or public sector environments
• Experience building and maintaining design systems and documentation using tools like Figma and Adobe CC or similar programs, through cross-functional collaboration with technical and non-technical teams, and applying service design methodologies to establish scalable and iterative design libraries and guidelines
• Experience reviewing and enforcing graphic and communication standards across in-house, partner, and consultant deliverables to ensure consistent application of branding, symbology, and messaging across multiple touchpoints

Other Qualifications

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Basic and current principles and theories of graphic design and typography, new media, and/or environmental graphics
• Best practices for design, illustration, photography, web, and/or environmental mediums
• Basic math as it relates to proportions, perspective, and type specification
• Administrative, organizational, writing, and visual /verbal presentation skills
• Applicable hardware and related software programs for marketing, communications, web, and desktop publishing tools
• Applicable business software applications

Skill in(defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Developing appropriate design direction for advertising campaigns, customer information, printed and online communications, motion graphics and short films, advertising, and/or signage and wayfinding
• Exercising critical judgement in designing and producing a variety of communications materials
• Making visual/verbal presentations
• Preparing final design files for print, web, and/or environmental graphic projects
• Analyzing situations, identifying problems, and recommending solutions
• Organizing and managing projects
• Translating artwork into large outdoor and three-dimensional formats
• Communicating effectively orally and in writing
• Interacting professionally with various levels of Metro employees and outside representatives

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Develop appropriate design direction of an advertising campaign
• Correctly create final design files for print, web, and/or environmental graphic projects
• Create templates and PDFs (Portable Document Formats)
• Successfully track multiple projects and meet deadlines in a fast-paced environment
• Spot printing defects
• Define print specifications
• Perform copy fitting, including correct typeface, size, line measure, spacing, and kerning on the computer 
• Maintain organized and accurate graphic job files and update regularly to file servers
• Assemble comps for client review and offset printer instruction
• Evaluate jobs at a press check and analyze attributes
• Handle creative direction and feedback
• Read, write, speak, and understand English

Special Conditions

• This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
• The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
• Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
• This classification is at-will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, Annuitant, or Temporary employee, is assigned to the Office of Inspector General (OIG) or Board Clerk's Office, and/or reporting directly to the LACMTA Board of Directors
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
  

Working Conditions

• Typical office situation
• Close exposure to computer monitors and video screen

Physical Effort Required

• Sitting at a desk or table
• Operate a telephone or other telecommunications device and communicate through the medium
• Type and use a keyboard and mouse to perform necessary computer-based functions
• Standing
• Communicating through speech in the English language required
• Feeling to perceive an object(s) size, shape, temperature or texture by means of senses in your skin
• Good distance vision and/or depth perception to judge distances
• Color recognition (e.g., distinguishing wires, resistors, containers, light signals, etc.)

(DL)

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