Description of work: Part-Time
Strategically plan daily routes to meet deadlines efficiently.
Provide direct on-site problem resolution for both hardware and software.
Identify and resolve issues related to software, hardware, and operating systems.
Respond to tickets in accordance with SLA guidelines.
Configure and install new IT equipment.
Set up hardware and software components.
Perform regular maintenance on technology equipment.
Test equipment to diagnose and troubleshoot issues.
Document installations and repairs accurately.
Maintain all tools and equipment used during service calls.
Educate customers on proper equipment usage.
Ensure all systems are functioning correctly.
Manage stock of replacement parts and equipment.
Maintain incident records and their resolutions.
Exhibit exceptional organizational and time-management skills.
Demonstrate excellent communication skills and maintain a professional demeanor.
Record, track, and document the problem-solving processes including actions taken through to the final resolution.
Provide onsite and remote support to Tier 1 Field Technicians and piers.
Resolve Tier 1 support tickets.
Resolves more complex computer problems.
Mentor new hires and Tier 1 Field Technicians
Serves as a lead on high level projects and tasks.
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