Coffee Bard, US Flagship, Flatiron, NY (New York, NY, US, 10003) presso Nestlé Nespresso USA

At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us!

Reimagine what coffee can be. Reimagine what you can become. Let’s grow together.  

Are you a coffee expert and love sharing its rich stories? Join Nespresso in a new role within our retail boutique as a Coffee Bard, where your passion for coffee and storytelling will shine. Inspire and connect with customers and team members, driving sales, loyalty, and enhancing the overall Nespresso experience. As a brand ambassador, you'll provide tastings, product demonstrations, and continuously elevate the customer experience through inspiring our customers to explore the world of coffee. At Nespresso, we believe in the power of coffee to inspire and connect people. As a Boutique Coffee Bard, you’ll be at the heart of this mission, sharing your passion and expertise to create unforgettable experiences for our customers and team members.

WHAT’S IN IT FOR YOU: 

• Competitive pay – Plus quarterly bonus for achieving team sales and service goals.

• Growth and Development – At Nespresso, you have an opportunity to build a career that aligns with who you are. You will be supported in personal development and empowered to take ownership of your career journey.
• Caring Culture – Nespresso is known for a culture that inspires you to be, feel and do your best, ultimately caring for our people in a supportive and collaborative team environment. Working with us is like a fresh cup of coffee – warm, welcoming, and revitalizing.
• Purposeful work – As a B Corp we view coffee as a force for good. Enjoy work that is making a positive impact for humans and our planet.

The approximate hourly pay for this position is $24.00. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills, and abilities as well as geographic location.​

WHAT WE OFFER:

Nespresso offers Retail employees, performance-based incentives, and a total rewards package, which includes a free Nespresso machine and coffee product allowance, a 401k with Company match, educational reimbursement, health and mental wellness programs, DE&I resource groups, commuter benefits, pet adoption reimbursement, employee recognition program and discounts at over 2,000 companies and much more! (Incentives and/or benefit packages may vary depending on the position)

WHAT YOU’LL BE DOING:

Training Customers:

• Be a source of relevant coffee knowledge within the boutique.
• Facilitate new hire training as part of their onboarding process.
• Conduct product launch training according to guides from the L&D team.
• Assist with managing the coffee calendar.

Inspire & Engage Boutique Employees:

• Facilitate the Golden Capsule contest within your boutique.
• Host coffee tastings to elevate team members’ tasting abilities and drive engagement.
• Uphold and be the reference for tasting standards in the boutique.
• Facilitate tasting experiences, including Nespresso Masterclasses, for customers.

Drive Business Results:

• Introduce Club members to the art of coffee tasting and develop their curiosity about our full range of products.
• Provide a seamless customer experience in alignment with Mystery Shop and premium service standards.
• Contribute to achieving individual and boutique targets by selling Nespresso products.
• Register new boutique customers, open their accounts, and assist them during their first purchase.
• Ensure the accuracy of the customer database.
• Complete beginning and end-of-day procedures to support the leadership team.

WHAT YOU’LL BRING:

• High School diploma or GED required.
• 1 year of internal experience or external coffee expertise strongly preferred.
• Training and/or onboarding experience preferred.
• Ability to capture and engage an audience and drive sales through product enthusiasm.
• Strong initiative and critical thinking skills for problem-solving.
• Excellent planning, prioritizing, and time management skills.
• Strong communication skills.
• You are punctual and available to work open and closing shifts, weekends, and holidays.

It is our business imperative to remain a very inclusive workplace.
 
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.
 
Nestlé Nespresso USA is an equal employment opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [email protected] or please dial 711 and provide this number to the operator: 1-800-321-6467.
 
This position is not eligible for Visa Sponsorship.
 
Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.

Job Requisition: 371881