IT Support Specialist (Temporary Assignment - 3 months) presso JONATHAN LOUIS INTERNATIONAL

Description

The IT Support Specialist (3 Months Temporary Assignment) is responsible for providing technical assistance and ensuring the effective operation of the company’s IT systems, hardware, and software. This role supports the installation, configuration, and maintenance of technology solutions, resolves equipment and access issues in a timely manner, and helps safeguard system reliability across the organization. The IT Support Specialist also plays a key role in maintaining user access, troubleshooting problems, and supporting continuous business operations during the assignment period.

Job Responsibilities:

• Assist with the installation, configuration, and maintenance of company hardware, operating systems, and software applications
  Utilize the company’s technical ticketing system (SDP) to log, track, and resolve support requests while maintaining accurate documentation
• Support and maintain additional technologies, including CCTV, plotters, kiosks, and related equipment
• Monitor, troubleshoot, and resolve network and internet connectivity issues across the headquarters and manufacturing facilities
• Perform routine maintenance and updates to existing hardware and computer systems to ensure reliability and performance
• Provide timely technical support to employees and clients, ensuring issues are resolved effectively and with minimal disruption
• Proactively identify and address potential system and application issues to reduce downtime and improve efficiency
• Manage IT hardware inventory, including tracking, ordering, and replacement of equipment as needed
• Coordinate the import and export of IT equipment between U.S. and Mexico locations, including necessary documentation
• Collaborate closely with the Mexico IT team to align processes and ensure consistent support across sites

Requirements

• 0–3 years of experience providing IT support in a corporate or manufacturing environment
• Knowledge of hardware installation, configuration, and troubleshooting for both Windows and Mac OS environments
• Familiarity with help desk/ticketing systems and remote desktop support tools
• Strong problem-solving and time-management skills, with the ability to prioritize and meet deadlines
• Effective communication skills, both written and verbal, with the ability to assist users at all levels of technical proficiency
• Ability to work collaboratively across teams, including coordination with cross-border IT teams (U.S./Mexico).
• Bilingual English/Spanish preferred, but not required