Community Engagement Navigator presso Frontera Healthcare

Description

Job Summary

The Community Engagement Navigator supports Frontera’s mission by assisting with outreach and engagement efforts across the service area. This position helps strengthen community partnerships, participates in outreach activities, and promotes access to healthcare services, particularly for Medicaid and Medicare populations. The Navigator provides direct support for community events, health fairs, and patient engagement initiatives while representing Frontera in a professional and approachable manner. This role works closely with the Community Engagement Navigation Manager and other team members to ensure consistent messaging, quality outreach, and alignment with organizational goals.

Key Responsibilities:

Community Engagement

• Represent Frontera at community events, health fairs, school programs, and outreach activities.

• Support building relationships with local organizations, schools, businesses, and community stakeholders.

• Assist in organizing and participating in Community Stakeholder Team meetings and activities.

• Provide information to community members about Frontera’s services and programs.

Outreach & Enrollment Support

• Obtain and maintain Community Partner Program, Community Health Worker, Health Insurance Marketplace and any other certifications as directed.

• Assist patients and families with referrals to enrollment, navigation, and available community resources.

• Help promote Frontera’s services with a focus on reaching underserved populations.

Marketing & Communication Support

• Contribute to outreach campaigns, including distributing materials and supporting social media engagement under manager guidance.

• Provide feedback from the community to strengthen messaging and outreach effectiveness.

• Ensure consistent representation of Frontera’s mission and brand at events and in public settings.

Patient Engagement

• Support strategies that encourage new patient acquisition and ongoing retention.

• Provide navigation assistance to help patients access care and connect to services.

• Collect feedback from patients and community members to improve outreach efforts.

Administrative Support

• Maintain accurate records of outreach activities, contacts, and event participation.

• Provide reports and updates to the Community Engagement Navigation Manager.

• Perform other duties and responsibilities as assigned.

Requirements

Qualifications and Skills:

Required:

• High school diploma or equivalent.

• Experience in community outreach, health education, customer service, or related work.

• Strong verbal and written communication skills with the ability to engage diverse community members.

• Ability to work independently and as part of a team.

• Commitment to serving underserved communities and advancing health equity.

Preferred:

• Associate’s or Bachelor’s degree in Public Health, Communications, or related field.

• Familiarity with Medicaid and Medicare populations.

• Experience working in a healthcare or nonprofit setting.

• Bilingual in English and Spanish.

Special Requirements:

After hours, weekends and travel is required. The employee must be able to lift and/or move more than 50 pounds. Requires sitting, standing and walking for extensive periods of time. Requires working under stressful conditions or working irregular hours. Ability to work with a moderate noise level in the work environment is required.