Card Services Specialist presso O Bee Credit Union

Description

Do you have a passion for helping others?

Do you thrive in a lively, supportive, and community-focused workplace?

Do you appreciate the unique roots of our organization? Yes, we started in the Olympia Brewery even though we serve all of Washington today. Want to be part of something special?

If you’re nodding along, then we want to hear from you!

O Bee Credit Union is hiring a Card Services Specialist to join our amazing Payments Team. This is a full-time role that plays a vital part in supporting our mission, our Members, and our one-of-a-kind company culture.

What You’ll Do

As an unapologetically unique credit union, we thrive on improving the lives of our Members through financial well-being. The Card Services Specialist plays a vital role in delivering exceptional card-related support to our members. This position is responsible for supporting card process, resolving card inquiries and ensuring a seamless, compliant, secure cardholder experience. With a strong focus on accuracy, efficiency, and problem-solving, the card Services Specialist helps uphold O Bee Credit Union’s reputation for trust and world class service. 

Responsibilities

Operational Excellence: 

• Manage all aspects of card account operations including issuing, blocking, and renewing credit, debit, and ATM cards, locked PINs, blocked cards and travel memos.
• Review and research card reports for exceptions, providing verbal authorizations to merchants, and assisting members with card-related inquiries such as activation, PIN management and fraud alerts. 
• Monitor real-time fraud alerts and unusual transaction patterns, promptly communicating with affected members to verify activities and prevent potential losses.
• Collaborate with vendors and internal departments to resolve complex card-related concerns and improve processes.
• Independently investigate and resolve fraud, disputes, and payment-related member inquiries.
• Identify opportunities to streamline high-volume or labor-intensive processes, recommending improvements for efficiency 
• Act as the primary resolution point for complex card-related concerns, troubleshooting issues to ensure timely and accurate solutions.
• Navigate multiple financial systems and applications to efficiently manage and maintain member accounts.

Member Experience & Service Delivery:

• Provide exceptional member service through various channels, including phone, email, and electronic platforms. 
• Safeguard member information and credit union data by ensuring confidentiality and security.
• Educate members on card features, benefits, and security practices to enhance their financial well-being.
• Assist members with digital banking services, including online banking and mobile app support. 
• Maintain up-to-date knowledge of credit union products, services, policies, and procedures to effectively address member needs.
• Look for opportunities to enhance the banking relationship by recommending products and services that align with members' financial needs.

Compliance & Risk Management:

• Maintain knowledge of all rules and regulations pertaining to cardholder services.
• Ensure compliance with security, audit, regulatory, and privacy policies, including the Bank Secrecy Act.
• Ensure compliance standards are upheld, and cardholder activity maximizes services while minimizing fraud and dispute losses. 

Perform additional duties as needed to contribute to the success of O Bee Credit Union.

What Desired Qualifications You’ll Bring

• High school diploma or equivalent required.
• Minimum of two years of customer service experience in financial services.
• Card services experience preferred.
• Strong proficiency in written and verbal communication, problem-solving, and attention to detail.

Skills That Shine

• Knowledge of card operations, fraud prevention, and dispute resolution. 
• Strong interpersonal and problem-solving skills to provide clear, effective solutions.
• Ability to navigate financial systems, including card management platforms and digital banking tools.
• Thrives in a fast-paced environment, adjusts to evolving policies and independently resolves complex issues. 
• Upholds ethical standards and safeguards sensitive financial and personal data.
• Works independently while contributing to a supportive team culture with reliability and professionalism. 
• Understands financial regulations, industry standards, and credit union policies. 
• Works independently while contributing to a supportive and high-performing team.
• Identifies inefficiencies and recommends process improvements to enhance operational performance.
• Embodies the core values of trust, inclusion, integrity, community, and empowerment.

Why You’ll Love Working Here

Our organization is deeply rooted in the communities we serve, and we take pride in being a part of local events like parades, festivals, and music celebrations. We also offer a competitive benefits package, including:

• Employer-paid medical, dental, and vision insurance options
• 100% 401(k) match up to 4% of your salary
• Tuition reimbursement
• Charitable Volunteer Hours
• Incentive pay for achieving individual or company goals 
• A vibrant, inclusive, and people-first workplace culture

The Details

Location: Administration Building, Lacey, WA

Pay range: $25.85-$38.77 and is dependent on experience. 

Recruitment will remain open until the position is filled

Applications submitted without a resume will not be considered

Let’s brew something great together. Apply today and be part of something meaningful at O Bee Credit Union.

O Bee Credit Union provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran.