Intake Supervisor presso HealthFlex Home Health Services

Description

About HealthFlex: Looking to make a difference? Join a team founded by nurses, where empathy is our driving force. At our agency, we believe healing happens best in the comfort of home, allowing patients and their families to cherish their time together. As one of the nation's largest privately owned agencies, we're dedicated to serving communities across the San Francisco Bay Area, North Bay, Central Valley, and the Greater Sacramento Area. If you're passionate about making a meaningful impact, we'd love to have you on board.

Position Summary: The Intake Supervisor will lead and manage the intake team, ensuring effective training, scheduling, and performance. This role oversees the entire referral process, ensuring timely review, documentation, and assignment of cases. You'll be the key liaison for patients, families, and healthcare providers, addressing concerns and facilitating a smooth transition into care. The Intake Supervisor also plays a critical role in the design, training, and implementation of new software, technology, and standard operating procedures (SOPs) to enhance efficiency, compliance, and overall team performance.

This section describes the essential functions of this role; however, this is not intended to be all-inclusive. Other duties may be assigned, as necessary. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of this job. 

Essential Duties and Responsibilities: 

• Supervise Intake Team: Manage and lead the intake team, including interviews and selections, training, scheduling, ensuring productivity, and collaborating with the Director on performance evaluations. Ensure that all team members adhere to HealthFlex policies and procedures.
• Referral Management: Oversee the processing of all incoming referrals, ensuring that they are reviewed, documented, and assigned to the appropriate staff in a timely manner.
• Compliance and Documentation: Ensure that all intake procedures comply with federal, state, and local regulations, as well as company policies. Maintain accurate and complete documentation for all referrals and patient information.
• Technology & SOP Implementation: Lead the design, rollout, and training of new software, systems, and technology tools to support intake operations. Develop, implement, and update SOPs to standardize processes, enhance efficiency, and ensure compliance.
• Quality Assurance: Monitor the quality of the intake process and implement improvements as necessary. Conduct regular audits of intake documentation and procedures.
• Collaboration: Work closely with clinical and administrative teams to ensure coordinated and seamless patient care. Participate in interdisciplinary meetings and contribute to care planning.
  Reporting: Prepare and present regular reports on intake activities, referral trends, and team performance to senior management.
• Quality Assurance: Monitor the quality of the intake process and implement improvements as necessary. Conduct regular audits of intake documentation and procedures. Proactively identify barriers to timely services and admissions, collaborate with internal teams to resolve challenges, and implement solutions that streamline the intake process and improve patient access to care.

Schedule: Monday-Friday, 9 am to 5 pm, with 1 day a week remote.

Benefits:

• We offer a variety of health plans to meet your needs; including HSA and FSA options
• Health benefits are inclusive of dependent coverage, medical, dental and vision
• Generous PTO and Paid Holidays so you can enjoy a work/life balance
• Healthy 401K matching and participation begins after 90 days of employment
• Employee Assistance Program
• Rewards program where points are redeemed for gifts of choice
• Other perks such as Pet Insurance and discounts to a variety of services

Acknowledgements and Awards:

• 7 time winner of “Best & Brightest Places to Work”
• 6 time winner of “Inc 500 Fast Growing Companies”
• Winner of “Better Business Bureau Torch Award”
• 4.6 Star Glassdoor Rating
• 5 Star Medicare Quality Rating

Requirements

• Minimum of 1 year of intake experience in a home health setting required
• Prior leadership experience is highly desired
• Knowledge of Home Health regulations 
• Proficiency in electronic health records (EHR) systems and Google Office Suite

Don't just take it from us, check out what others are saying about their experience at HealthFlex and visit Glassdoor, our reviews speak for themselves! To get a taste of our fun and supportive culture visit Facebook and LinkedIn. HealthFlex is an Equal Opportunity Employer. It is HealthFlex’s policy to provide equal employment opportunities for all employees and job applicants. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race, religion, creed, color, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, genetic information, marital or domestic partner or relationship status, family or parental status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, height, weight, place of birth ,or any other status protected by federal, state, or local law.