Homeoffice Representative, Customer Service (REMOTE) presso Ubique Group
Ubique Group · Canton, Stati Uniti d'America · Remote
- Junior
Ubique Group is a digital forward, consumer-driven powerhouse featuring an expansive portfolio of furniture brands. With over 20 years of building multiple brands from inception to success, Ubique Group offers a wide assortment of furniture solutions and furnishings that represent a perfect balance of form, function, and style. At Ubique Group, our fingers aren't just on the pulse of the marketplace; we anticipate it, transforming the typical point-and-click shopping experience into an inspired, rewarding consumer journey.
Ubique Group is more than a company; we are a community of passionate, hard-working, and supportive people who believe in our business and each other. We champion the individual capabilities of our employees and the collective power of the team and extend that commitment to our surrounding families and communities.
Ubique Group is looking for enthusiastic candidates to join our customer service team. Our team manages incoming calls and other customer service tasks Monday-Friday 8am-5pm EST. Our team is committed to identifying and assessing customers’ needs and providing the very best service experience. Representatives will provide information about our products and effectively resolve issues that may arise.
Our goal is to meet the best service standards as we work to deliver the highest level of customer satisfaction!
Responsibilities
- Manage incoming calls and service tasks
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customers through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets
- Provide appropriate solutions and alternatives
- Follow up to ensure resolution
- Keep records of customer interactions
- Follow communication procedures, guidelines, and policies
Qualifications
- Experience in customer service, sales, order fulfillment, or E-Commerce
- Strong phone handling skills and active listening skills
- Ability to complete tasks in a timely fashion
- Excellent communication skills
- Ability to multi-task, prioritize, and manage time effectively
- Microsoft Office software and/or Salesforce proficiency
Competencies
- Action Oriented
- Command Skills
- Timely Decision Making
- Drive for Results
- Self-Knowledge
- Time Management
Physical Requirements:
- Prolonged periods of sitting and working on a computer
- Must be able to lift 15 pounds at a time
Benefits
We offer a competitive benefit package that includes:
- No waiting period for medical, dental, and vision benefits - Available on day one
- Company-paid life insurance and employee assistance program for all employees
- 401K with company match
- Employee discount on Ubique Group products
- Employee-led organization Ubique Cares engages in monthly and quarterly employee engagement activities packed with fun and giveaways!
- Free office chair and desk for remote employees
Ubique offers 9 paid holidays plus 1 floating holiday per year and up to 13 Accrued PTO days per year.
D/V/F/M EOE
