PACE Receptionist presso Family HealthCare Network

Primary Accountability

The PACE Receptionist supports efficient patient flow and registration duties while performing various support functions.

Description of Primary Responsibilities

Description of Primary Responsibilities

1. Greets and welcomes PACE participants and visitors.
2. Responsible for performing administrative functions for the FHCN PACE Center.
3. Performs clerical functions, including correspondence, typing, filing, copying, disseminating mail, handling incoming calls, and ordering supplies. 
4. Assign and track Wanderguard wristbands to participants and monitor safeguard alarms while the FHCN PACE Center is open. 
5. Responsible for supporting and monitoring patient flow.
   • Scrubs appointments in advance to ensure the necessary information is available for patient visits.
   • Assists in the distribution of patients, including walk-ins or same-day visits.
   • Makes appropriate assessments of patient's health needs, including taking temperature, collecting symptoms, etc.
   • Keeps patients informed of wait times and ensures patients are appropriately flowed into the system.
   • Schedules patient appointments.
6. Responsible for performing various aspects of patient visits during check-in.
   • Collects accurate demographics and insurance eligibility information.
   • Registers new and established patients according to expected workflows.
   • Ensures forms and insurance cards/eligibility are scanned and indexed appropriately and timely.
   • Ensure documents within e-fax folders are addressed.
7. Responsible for obtaining medical record releases and processing medical record requests.
   • Performs documentation in the patient’s electronic health record according to policy and training.

Performs documentation in the patient’s electronic health record according to policy and training.

1. Follow procedures for opening and closing the health center.
2. Performs other duties as assigned. 

Description of Primary Attributes

Professional & Technical Knowledge:

1. Possesses work-related skills at a higher level than completion of high school, including formal written and verbal communications skills, computational and computer skills, and mathematical, technical, or healthcare-related knowledge frequently acquired through a trade school, para-professional, or certificate-type program.

Technical Skills:

1. Ability to prepare more complex documents in Microsoft Word, including creating tables, charts, graphs, and other elements.
2. Ability to use Microsoft Excel to review and compile data, including formulas, functions, lookup tables, and other standard spreadsheet elements.
3. Ability to create introductory presentations in Microsoft PowerPoint.

Licenses & Certifications:

1. A valid California driver’s license is required.

Communications Skills:

1. Job duties require compiling information prepared in effective written form, including correspondence, reports, articles, or other documentation.
2. Effectively conveys technical information to non-technical audiences.

Physical Demands: The physical demands described here in this job description represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

While performing this position's duties, the employee must regularly sit and use repetitive hand movements to type and grasp. The employee is frequently required to stand or walk and occasionally bend or twist the waist, squat, climb, kneel, reach above and below shoulder height, and move items up to 20 pounds.

Pay Scale:

Min Hourly Rate: $21.25

Max Hourly Rate: $29.33