Technical Support Specialist presso Orange EV

Technical Support Specialist                                                  

Join Orange EV, a fast-growing manufacturer of electric vehicles that are better for the earth, people and the bottom line. Make a difference for the world as part of a company leading the electric vehicle revolution. 

Position Summary

We are looking for a Technical Specialist with a passion for product design, development, and customer engagement and a proven track record of supporting service technicians. Candidates are skilled at understanding electric vehicle technical functions and administering in-depth technical support to remotely based technicians. Candidates also bring a history of working with product engineering and manufacturing teams to create tools to educate and advance the knowledge of vehicle diagnostics and repair.

Position Responsibilities

• Assist technicians via phone, video call or in person with diagnosis and repair 
• Creation and ownership of technical training materials including Troubleshooting Guides, R&R instructions, Service Manuals, Special Production Instructions, Retrofit Instructions, etc.
• Administering technical training for new Orange EV hires and customers
• Daily Technical support of Orange EV Field Service and Customer Technicians 
• Hands-on collaboration with Manufacturing and Service Team Members
• Working integrally with the Product Engineering Departments on current and future product programs
• Service Diagnostic Computer and Tooling setup

Position Qualifications

• 3+ years of Automotive or related technical experience
• A bachelor’s degree in a related field preferred
• Excellent Organizational and Public Speaking Skills
• Problem solver – adept at troubleshooting and resolving issues
• Proficient with Microsoft Office Applications: Word, Excel, and Outlook
• Technical Writing Experience is a plus
• Computer and Software Setup Experience a plus

Physical Requirements 

• The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation:
• Work is performed in an office and production environment and requires the ability to operate standard office equipment, keyboards, and technical and service equipment. 
• Work in a stationary position up to 75% of the time

Orange EV is an Equal Opportunity Employers and seek diversity in candidates for employment. 

EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity