- Professional
- Ufficio in Tampa
About the Role:
The Retention Coordinator in Tampa plays a critical role in maintaining and enhancing patient and client engagement within the healthcare and social assistance sector. This position focuses on developing and implementing strategies to improve retention rates by addressing patient needs, concerns, and satisfaction levels. The coordinator will work closely with clinical teams, administrative staff, and external partners to ensure a seamless and supportive experience for patients throughout their care journey. By analyzing retention data and feedback, the Retention Coordinator will identify trends and opportunities for improvement, contributing to the overall quality and effectiveness of services provided. Ultimately, this role aims to foster long-term relationships with patients, supporting both their health outcomes and the organization’s mission of delivering compassionate, high-quality care.
Minimum Qualifications:
- Bachelor’s degree in healthcare administration, Social Work, Public Health, or a related field.
- At least 1+ years of experience in patient coordination, case management, or a similar role within healthcare or social services.
- Strong understanding of healthcare systems, patient care processes, and regulatory requirements.
- Excellent communication and interpersonal skills to effectively engage with diverse patient populations and multidisciplinary teams.
- Proficiency with electronic health records (EHR) systems and data management tools. MDVita preferred.
- Bilingual abilities, particularly in Spanish, to better serve the Tampa community.
Preferred Qualifications:
- Experience working in a retention or patient engagement role specifically within the healthcare or social assistance industry.
- Knowledge of behavioral health, chronic disease management, or community health programs.
- Certification in Patient Experience, Case Management, or related professional credentials.
- Familiarity with data analysis software and reporting tools to support retention strategy development.
Responsibilities:
- Develop and execute patient retention strategies tailored to the healthcare and social assistance environment.
- Monitor patient engagement metrics and retention data to identify areas for improvement and report findings to management.
- Collaborate with healthcare providers, social workers, and administrative teams to address patient concerns and barriers to continued care.
- Coordinate outreach efforts including follow-up communications, appointment reminders, and educational initiatives to encourage ongoing patient participation.
- Manage patient feedback channels and implement solutions to enhance patient satisfaction and loyalty.
- Maintain accurate records of retention activities and patient interactions in compliance with healthcare regulations and privacy standards.
- Support training and development initiatives aimed at improving staff awareness and skills related to patient retention.
Skills:
The Retention Coordinator utilizes strong communication skills daily to build trust and rapport with patients, ensuring their concerns are heard and addressed promptly. Analytical skills are essential for interpreting retention data and patient feedback, enabling the coordinator to develop targeted strategies that improve engagement and satisfaction. Organizational skills are critical for managing multiple outreach initiatives, coordinating with various healthcare teams, and maintaining compliance with privacy regulations. Proficiency with electronic health records and data management systems supports accurate documentation and efficient workflow. Additionally, cultural competency and empathy are applied consistently to connect with diverse patient populations and foster an inclusive, supportive care environment.
