Homeoffice Dynamics 365 Solution Architect CE presso IES Holdings, Inc.

Remote with 25% travel:  Must be willing to travel to Sugar Land, TX 1 week each month.

IES Holdings is seeking a highly skilled Microsoft Dynamics 365 Solution Architect with deep expertise in Customer Engagement (CE). This role will own the end-to-end solution architecture, design, and optimization of CE modules within our enterprise-wide D365 platform. The Solution Architect will ensure that CE capabilities—including Sales, Customer Service, Marketing, and Field Service—are designed to align with business strategy, integrated with enterprise systems, and scalable for long-term growth. 

The right candidate will be a strategic thinker with hands-on technical expertise, able to bridge business needs and technology solutions. 

Key Responsibilities 

Solution Architecture & Strategy 

• Lead the overall architecture design for Dynamics 365 CE modules (Sales, Customer Service, Marketing, Field Service, Project Service). 

• Translate business requirements into scalable and secure CE solution designs. 

• Develop and maintain CE-specific architectural documentation, data models, and integration maps. 

• Establish governance, configuration standards, and development best practices specific to CE. 

Implementation Leadership 

• Drive the successful implementation and rollout of CE modules across business units. 

• Provide hands-on guidance for CE solution configuration, workflows, Power Platform extensions, and integrations. 

• Ensure solutions align with Microsoft best practices and compliance requirements. 

Integration & Optimization 

• Design and implement integrations between CE and third-party applications (ERP, HR, WMS, data analytics platforms, etc.). 

• Optimize CE system performance, data quality, and usability to improve user adoption and business outcomes. 

• Oversee CE-related change management for platform updates and enhancements. 

Stakeholder Engagement & Support 

• Partner with business leaders to align CE technology roadmaps with customer engagement goals. 

• Collaborate with IT and operations to deliver cross-functional solutions. 

• Present CE solution recommendations to stakeholders and executives. 

• Provide training and mentorship to business users, technical staff, and project teams. 

Innovation & Continuous Improvement 

• Stay current on the Microsoft Dynamics 365 CE roadmap, emerging features, and ecosystem developments. 

• Evaluate new Power Platform and CE capabilities for potential adoption. 

• Contribute to broader enterprise digital transformation initiatives. 

Education 

• Bachelor's degree in information technology, Computer Science, Engineering, or a related field preferred. 

Experience 

• 7+ years of Microsoft Dynamics 365 experience with at least 3 full-cycle CE implementations as a Solution Architect. 

• Strong background in Sales, Customer Service, Marketing, and/or Field Service modules. 

• Experience integrating CE with F&O, SCM, or other enterprise systems a plus. 

• Industry experience in manufacturing, distribution, or field services preferred. 

Technical Skills 

• Deep knowledge of Dynamics 365 CE modules and functionality. 

• Strong expertise in Power Platform (Power Apps, Power Automate, Power BI). 

• Experience with Azure services, APIs, and data connectors for integration. 

• Proficient in designing CE security roles, business process flows, and automation. 

Soft Skills 

• Strong leadership and communication skills, able to explain complex solutions simply. 

• Ability to collaborate across business functions. 

• Strategic mindset with hands-on execution ability. 

• Excellent time management and problem-solving skills. 

Preferred Certifications 

• Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert 

• Microsoft Certified: Dynamics 365 Customer Engagement Core 

• Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate 

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2024 fiscal year ending September 30, 2024, IES produced over $2.8 billion in revenue and employed over 9,400 employees at over 131 domestic locations across the United States.

Our commitment to our employees is reflected by our actions:

• Safety is Priority One – and our record shows it
• Competitive Pay
• Company 401K plan with Employer Contribution Match
• Company Paid Time Off
• Company Paid Life Insurance
• Choice of Medical Coverage including Prescription and Short Term Disability Plans
• Choice of Dental and Vision Coverage
• Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
• Auto and Home Insurance Discount Programs

PLEASE NO AGENCY CALLS. 
NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.

EEO & Affirmative Action

The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government. 

View Your Equal Employment Opportunity rights under the law. "EEO is the Law" poster | "EEO is the Law" poster supplement

View IES' policy on Pay Transparency Pay Transparency NonDiscrimination Poster

Disability Accommodation

IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at (713) 860-1500 or any IES office to request assistance.

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