Branch Manager Trainee - West Cleveland Region presso Third Federal

Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them.

At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a ‘Great Place to Work’ multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them – from their professional development to their health and wellness.

Role Summary

We are looking for a Branch Manager to join our team at Third Federal. We will take you through an extensive training process to ensure you are set up for success from the very beginning, all while maintaining a great work/life balance. Our ideal candidate will thrive in a team based environment and have a strong aptitude for exemplary customer service.

Location: Throughout your time as a trainee, you will cycle through several branches, all within a reasonable distance/commute. Once out of training, we will partner together to determine which branch/branches are appropriate for your commute and our business needs. Our West Cleveland Region has branches in Avon, Rocky River, North Olmsted, and Parma. 

Responsibilities

• Provide leadership, coach, train, and manage performance of branch staff
• Ensure branch operational integrity and compliance in all branch policies and procedures
• Provide consistent quality customer service to both internal and external customers that meet or exceeds established standards
• Ensure that team members exceed customer satisfaction expectations and demonstrate Third Federal’s values
• Participate in branch functions and community activities to promote bank’s image and growth
• Responsible for communicating and implementing changes to policies and procedures
• Other duties as assigned or requested

Qualifications

• High school diploma or equivalent; college degree preferred
• 3+ years of recent experience effectively managing a retail team
• Banking experience preferred, ideally inclusive of home equity line/loan and mortgage loan applications
• Excellent verbal and written communication skills
• Ability to coach, mentor, and develop associates
• Proven track record in meeting multiple objectives and deadlines
• Strong PC skills including Word and Excel

Why work at Third Federal?

• Competitive compensation packages
• Medical, dental, vision, and more
• 401k match
• 11 Bank Holidays + vacation/sick time
• Stock Ownership Allocation
• Exceptional culture and value system
• Strong work/life balance
• Growth opportunities
• Mortgage Discount Program
• Education Reimbursement Program

Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.