Technology Support Specialist I presso William Penn School District

Job description created: May 2023 

Position Summary: The ideal candidate would support district staff in the use of technology, which includes devices, software, and online application systems. The specialist will provide this support primarily through phone, in-person and remote sessions. Onsite support and training will also be required when needed.

District Summary

The William Penn School District is located in southeastern Delaware County and serves approximately 5,000 students who reside in Aldan, Colwyn, Darby, East Lansdowne, Lansdowne, and Yeadon Boroughs. We share a collective vision to educate, nurture and empower all students to become career and/or college ready.

Key Responsibilities & Essential Duties: 

• Serve as first level support for technical problems throughout the district
• Address service requests in a first-in/first-out basis unless directed otherwise by the Technology Director
• Serve as a technical consultant for faculty and staff in the basic use of technology
• Communicate concerns regarding device or system operability between faculty and staff and the Technology Director
• Support and assist faculty and staff in the determination and prevention of technical issues
• Maintain accurate technology inventory for the buildings you serve
• Adhere to proper vendor and district software licensing agreements
• Monitor hardware and software installations, purpose, and document future district needs
• Prepare district devices as scheduled by the Executive Director of Blended Learning & Educational Technology
• Demonstrate a high degree of professionalism
• Perform other tasks and assume other responsibilities as assigned by the Technology Director
• Possess a valid Pennsylvania driver's license at all times

Knowledge, Skills & Abilities:

• Knowledge/awareness of own cultural identity and how this influences behavior, and desire to learn about the cultural identity of others. 
• Ability to establish and nurture an environment that promotes cultural competence and equitable treatment of staff, students, and patrons of the District. 
• Ability to understand and hold self and others accountable for promoting and attaining the goals as outlined in Focus Forward & Beyond. 
• Ability to recognize that each person is a unique individual even as we celebrate their group cultural heritage. 
• Ability to receive and implement feedback to improve practice and systems.

Required Qualifications:

• Strong experience with Microsoft Office products including Word, Excel, PowerPoint, Outlook, OneDrive and other Office 365 tools
•  Excellent verbal and written communication skills required, strong organizational and problem-solving skills, proven customer service phone experience
• Associate degree in related field and coursework in the area of computers relevant to duties listed above preferred.

Pre-employment Paperwork Requirements:

• Pennsylvania Criminal Background Check, FBI Fingerprinting Background Check, Pennsylvania Child Abuse Clearance
• Sexual Misconduct/Abuse Disclosure Release (Act 168) forms 
• School Personnel Health Record and TB test

Working Conditions & Physical Requirements:

• Work scheduled hours on a consistent basis
• Indoor office environment is subject to frequent interruptions
• Pushing, moving and lifting objects with a strength factor of light work
• Dexterity of hands and fingers to operate a variety of standard office equipment
• Clarity of vision at varying distances
• Verbal, auditory and written capabilities to effectively communicate in an articulate manner
• Sitting and standing for extended periods of time
• Frequent sitting, standing and walking
• Reaching overhead, above the shoulders and horizontally to retrieve and store files and supplies
• Lifting objects with a strength factor of light work
• Occasional bending, reaching and stretching
• Occasional kneeling, crouching and squatting
• Occasional pulling, pushing

Level of Compensation: $ 38,000 - 42,000