26-36 Associate Registrar (Manager 180) - The Office of the Registrar presso West Chester University, PA

About the Department

Join a vibrant campus community whose excellence is reflected in its diversity and student success.  The Office of the Registrar invites applicants for the position of Associate Registrar. This is a hybrid position that blends in-office and remote work. 

West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, select post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.

WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; generous retirement plans; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.

The Associate Registrar provides strategic leadership in developing and maintaining the transfer equivalency catalog and works directly with Academic Department Chairs, students, as well as the Registrar Transfer team in understanding transfer credit equivalencies between WCU and other institutions or credit for prior learning offerings.  The Associate Registrar oversees the system applications, business processes, reporting and compliance related to transfer equivalencies.  

This role also oversees the PASSHE Visiting Scholar Program at WCU, assists with the readmitting process for returning students, reviews student records for academic forgiveness policy updates, and provides support for enrolling non-degree students. 

The Associate Registrar does not advise students regarding curriculum or transfer work but serves as a resource advisor to our campus community on University policy and procedure.  

Responsibilities include:

• Conduct ongoing audit of existing equivalencies to identify inaccuracies, redundancies, and opportunities for improvement
• Administer the transfer credit appeals process
• Engage in regular training and championing of the equivalency process and appeals process with Academic Departments
• Maintain all applications related to transfer equivalencies including Transfer Credit Estimator, WCU Website, and AcademyOne
• Develop and implement strategies to support Readmissions recruitment
• Coordinate the PASSHE Visiting Scholar program at WCU in collaboration with Academic Leadership
• Support posting of transfer credit, registration of non-degree students, and other records updates
• Provide support to faculty, staff, and students regarding Registrar functions in accordance with university policies and procedures
• Evaluate student records and update as applicable
• Assist with all areas of student service including front desk reception coverage, phone support, email support and commencement activities
• Other duties as assigned

Position Duties

• Bachelor’s degree
• Two years of work experience in a higher education setting
• Demonstrated experience with higher education curriculum, transfer equivalency work, or application of higher education policy into business processes
• Functional experience with Student Information Systems and applications that support transfer success such as Ellucian Banner, OnBase, TES College Source, AcademyOne, and Navigate

Minimum Qualifications

• Master’s degree or other graduate level degree
• Demonstrated knowledge of Registrar procedures and practices
• Experience with higher education enrollment management or Registrar functions
• Experience providing leadership for large scale projects
• Experience providing customer service support

Other Qualifications

This hybrid position blends in-office and remote work.

Candidates should apply online at https://www.schooljobs.com/careers/wcupa. A cover letter and resume are required. Incomplete applications will not be reviewed.

Review of applications will begin immediately and continue until the position is filled. 

Applicants must successfully complete the interview process to be considered as a finalist. All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment background checks.

Developing and sustaining a diverse faculty and staff advances West Chester University’s educational mission. West Chester University is an Affirmative Action – Equal Opportunity Employer.