AWS DevOps Engineer – Contact Centre Platform presso Cognizant

%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3E%3Cstrong%3ELocation:%3C/strong%3E%26nbsp;On-site – London (non-negotiable with at least 40% of the time)%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3E%3Cstrong%3ESecurity Clearance:%3C/strong%3E%26nbsp;SC Cleared or SC Eligible (minimum good years continuous UK residency required)%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3E%3Cstrong%3E%3Cu%3EAbout the Role%3C/u%3E%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3EWe are looking for a hands-on%26nbsp;AWS DevOps Engineer%26nbsp;to support a critical client-facing platform within the contact centre domain. This role is central to maintaining and evolving the infrastructure, tooling, and automation that underpin the platform’s development and operations.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3EThe ideal candidate will have strong experience in%26nbsp;AWS DevOps,%26nbsp;Terraform, and infrastructure automation, with a willingness to engage in%26nbsp;Amazon Connect%26nbsp;and%26nbsp;Salesforce Service Cloud Voice%26nbsp;integration. This is a high-impact role requiring someone who can work closely with cross-functional teams, drive operational excellence, and ensure platform reliability.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3E%3Cstrong%3E%3Cu%3EKey Responsibilities%3C/u%3E%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3E%3Cstrong%3EInfrastructure Automation %26amp; Deployment%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22color:black;mso-list:l8 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3ELead the deployment of Amazon Connect changes on AWS infrastructure in line with DevSecOps principles.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;mso-list:l8 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3EImplement automated deployment tooling for Amazon Connect changes into production.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;mso-list:l8 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3ECollaborate with infrastructure teams to automate provisioning and management of resources using Terraform and other approved tools.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3E%3Cstrong%3ETooling %26amp; Process Improvement%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22color:black;mso-list:l4 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3EMaintain and enhance existing CI/CD tools (e.g. Jenkins, GitLab CI, Copado, GitHub).%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;mso-list:l4 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3EResearch and implement new tools to improve build, test, and deployment efficiency.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3E%3Cstrong%3EMonitoring %26amp; Performance Optimisation%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22color:black;mso-list:l2 level1 lfo3;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3ESet up and maintain monitoring using DataDog for all platform services.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;mso-list:l2 level1 lfo3;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3EConfigure automated alerts and ServiceNow ticketing for service failures.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;mso-list:l2 level1 lfo3;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3ETrack and analyse performance metrics, recommending code or infrastructure improvements.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;mso-list:l2 level1 lfo3;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3EReview AWS cloud resources for cost-efficiency, scalability, and security.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3E%3Cstrong%3EIncident Management%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22color:black;mso-list:l1 level1 lfo4;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3EAct as the escalation point for production incidents related to Amazon Connect and Service Cloud Voice.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;mso-list:l1 level1 lfo4;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3ECollaborate with Salesforce, AWS, and service managers to resolve issues promptly.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3E%3Cstrong%3ESecurity %26amp; Consistency%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22color:black;mso-list:l5 level1 lfo5;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3EImplement automated security testing, vulnerability scanning, and RBAC.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;mso-list:l5 level1 lfo5;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3EMaintain consistency across AI models used in Amazon Connect as transcription capabilities evolve.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3E%3Cstrong%3ECollaboration %26amp; Leadership%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22color:black;mso-list:l3 level1 lfo6;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3ECoordinate version updates for Amazon Connect and ensure alignment with Salesforce environments.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;mso-list:l3 level1 lfo6;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3EWork with product owners and operations leads to plan and release new features.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;mso-list:l3 level1 lfo6;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3EShare best practices and lead initiatives to strengthen DevSecOps culture within the team.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3E%3Cstrong%3EMust-Have Qualifications%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22color:black;mso-list:l7 level1 lfo7;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3EProven experience in%26nbsp;AWS DevOps%26nbsp;roles, including infrastructure automation and CI/CD.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;mso-list:l7 level1 lfo7;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3EHands-on experience with%26nbsp;Terraform.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;mso-list:l7 level1 lfo7;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3EFamiliarity with%26nbsp;Amazon Connect%26nbsp;and willingness to work on its integration with Salesforce.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;mso-list:l7 level1 lfo7;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3EStrong understanding of DevSecOps principles and production support.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;mso-list:l7 level1 lfo7;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3ESC Clearance or eligibility (5 years continuous UK residency).%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;mso-list:l7 level1 lfo7;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3EWillingness and ability to work on-site in%26nbsp;London.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3E%3Cstrong%3EShould-Have Skills%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22color:black;mso-list:l6 level1 lfo8;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3EExperience with CI/CD tools such as Jenkins, GitLab CI.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;mso-list:l6 level1 lfo8;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3EFamiliarity with Salesforce Service Cloud Voice or willingness to learn.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;mso-list:l6 level1 lfo8;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3EStrong communication and documentation skills.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;mso-list:l6 level1 lfo8;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3EAbility to work collaboratively with cross-functional teams.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3E%3Cstrong%3EWhat Success Looks Like%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22color:black;mso-list:l0 level1 lfo9;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3EA stable, secure, and scalable contact centre platform.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;mso-list:l0 level1 lfo9;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3EReduced manual effort through automation and streamlined processes.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;mso-list:l0 level1 lfo9;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3EImproved incident response and platform reliability.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;mso-list:l0 level1 lfo9;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3EClear performance metrics and proactive monitoring.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;mso-list:l0 level1 lfo9;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Aptos;%22 lang=%22EN-GB%22%3EA collaborative, DevOps-driven culture across teams.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3C/ul%3E Candidarsi ora