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Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Key Applicant Requirements
(Skills/Knowledge/Experience/Qualifications)
• 4 - 6 years of experience in Salesforce Support/Administration, supporting Sales & Service Cloud
• Must be Salesforce Certified Administrator
• Knowledge of CPQ and DocuSign required
• Excellent User Management skills and other administrative skills
• Strong knowledge of Salesforce platform services, data and security model
• Expertise in Data Tools such as Data loader
• Willingness to work in 24x5 shift and on call support availability
• Bachelor’s degree or equivalent
• Salesforce Administrator knowledge
• Salesforce Lightning
• Process Builder, Workflows, Validations etc.
• User Management, Roles, Profiles, Sharing Rules and other security concepts
• Data Tools such as Data loader
• Strong communication skills
• Attention to details
Key position details (Responsibilities)
• Examine SFDC error and debug logs to conduct RCA for issues
• Look at the login history table to spot any user lockouts, excessive login errors, and unexpected IP addresses.
• Resolve Salesforce issue tickets and actively participate in Outage bridge meetings
• Provide great customer service for users across the organization in response to reported issues in the production environment
• Incident and service request ticket creation, updating and closure. Familiarity with an incident tracking application such as HP Service Manager
• Phone support skills for interactions with internal and external customers when needed
• Ability to handle multiple priorities and adjust workflow accordingly, including triaging incidents during shift
• Monitor for alerts, failures or problems. Update daily shift logs. Creation of and transmission of daily and ad hoc reports
• Maintains database tables, manages system configuration, and creates reports and templates
• Creates and run scheduled reports, adhoc reports and customized analytical reports
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].
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