Service Designer presso myCareer - NSW Government

Service Designer
Customer Experience (CX) & Insights
Building Commission NSW

Grade: 7/8
Location: Parramatta, other locations considered, in office expectation 3 days per week
Term: Temporary until 31st March 2026 

About the Building Commission NSW
Building Commission NSW (BCNSW) has been established after the NSW Government recognised the substantial progress made by Fair Trading and the Office of the Building Commissioner in delivering once-in-a-generation reforms of the building and construction industry. The new commission will not only be the industry regulator, but also a collaborator with consumers and industry to ensure standards, capabilities, capacity and resilience continue to be lifted across the sector to deliver quality homes and meet the state’s housing targets.
BCNSW is an outstanding place to work due to its commitment to innovation, collaboration and professional development. With a focus on transparency and accountability, the commission cultivates a culture if integrity and responsibility.
This is a fantastic opportunity to join the next phase of the Building Commission within NSW. https://www.nsw.gov.au/departments-and-agencies/building-commission/building-commission-nsw-careers

About Industry, Customer, Capability & Engagement
Industry, Customer, Capability & Engagement (ICCE) is a newly created function within BCNSW to drive enhancement in service delivery, focusing on optimising customer experiences and refining processes, ensuring they align with BCNSW’s overall objectives.
This role sits within ICCE in the Customer Experience (CX) and Insights team, which is responsible for supporting teams across BCNSW in designing and delivering customer-centric solutions for our staff, the communities we support, and the construction industry.
The ICCE team vision is to create a confident and trustworthy building industry regulator by understanding our customers, building skills, knowledge and awareness to build high quality and safe homes for the people of NSW.

Responsibilities include:

• Creating and developing design artefacts to inform decision making and support appropriate project management and governance using best practice methodologies
  
• Interpreting evidence-based research and incorporate the respective information into driving the design of innovative and improved experiences
  
• Understand and support BCNSW challenges and objectives, to ensure CX projects are integrated effectively into the organisation’s programs

To be successful in this role you will have:

• Strong service design skills, with the ability to support CX and research projects
  
• Experience in providing CX advice and research with the ability to present information and recommendations to inform decision making
  
• Excellent communication skills with ability to maintain effective working relationships with the business and stakeholders
  
• A background or experience in human-centred design will be highly regarded

If you’d like to know more about this amazing role, you are encouraged to contact David Baird ([email protected]).

For any enquiries regarding the recruitment process, please contact Talent Acquisition Advisor, Afra Ahmed [email protected]

What we need from you
An up-to-date CV (no more than 5 pages) and a brief cover letter (2 page maximum) outlining how your skills and experience are aligned to the role. 

Salary Grade 0708, with the base salary for this role starting at $113,574 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Afrah Ahmed Saied via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday, 29th September 2025 (09:59am)

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.  We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process