- Professional
- Ufficio in Monterrey
Career Opportunities: Technical Customer Service Engineer (4459)Requisition ID 4459 - Posted - Filtration and Life Sciences - R&D and Product Development Filtration - Product Development and TCS Americas - Monterrey - Posting Country (1)
You have a choice of where you want to work! We invite you along on our journey to Purify and Protect, with Every Fiber, for a Sustainable World. We aim to attract, retain, and energize passionate people, like you, by investing in your professional development and providing opportunities for personal growth.
Do your values align with ours? Accountability, Growth mindset, One team, Care and a fair and inclusive work environment for everyone, everywhere!
We strive to meet the highest standards of corporate citizenship by protecting the health and safety of our team, safeguarding the environment, and creating a long-lasting, positive impact on the communities where we do business. Are you with us?!?
We are looking for a Technical Customer Service Engineer to join our Filtration Americas BU. The main purpose of the position is to manage technical service activities, including technical support, for Filtration products within Mexico.
Key activities
- Provide technical support to customers
- Identify development opportunities by developing relationships with technical customer organizations
- Deepen knowledge of customers products and processes (and their evolution) and spread it within the internal organization
- Cooperate with Sales, Operations, Logistics, Product Development and Quality teams to ensure optimal fit of Ahlstrom value proposition to customers technical needs
- Develop and maintain technical and industrial knowledge in the use and application of own products as well as in machinery evolution
- Support existing product upgrade development projects
- Keep customers updated about ongoing projects and define/adjust priorities according to customers feedback
- Support the introduction of new products to customer
- Coordinate product promotion in cooperation with industry partners
- Support Product Development in trial optimization by collecting meaningful customer feedback and support sampling logistics preparation, in cooperation with Production and Development teams
- High focus on safety/environment targets and comply with all safety rules of Ahlstrom and customer sites, as well as support Ahlstrom quality and efficiency performance
- Manage customer visit scheduling
- Report on customer visits, including opportunities for product development, quality and product improvement as well as customer general perception on Ahlstrom products and service
- Support the quality team for technical claims management
- Grant Group policies, tools and processes implementation within technical customer service activities
Main requirements and education
- University degree in paper technology, chemistry, chemical engineering, polymer sciences or textile technology
- Strong technical background combined with commercial aptitude
- Excellent communications and interpersonal skills
- Creative thinking and technical capability to come up with new ideas
- Strong problem solving skills
- Fluency in English
- Fluency in Spanish
- Ability to manage projects
- Ability to develop close networking relationships at all level of organization, in different languages and cultures
- Excellent organizational skills
- Availability for extensive travelling
Ahlstrom is an Equal Opportunity Employer. Equal opportunity is a sound and just concept to which we are firmly bound. Ahlstrom will not engage in discrimination against, or harassment of, any person employed or seeking employment with our company based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, non-disqualifying disability, status as a protected veteran or other characteristics protected by law.
About Us. Ahlstrom is a global leader in combining fibers into sustainable specialty materials. Our purpose is to Purify and Protect, with Every Fiber, for a Sustainable World. Our vision is to be the Preferred Sustainable Specialty Materials Company for all our stakeholders. Our three divisions, Filtration and Life Sciences, Food and Consumer Packaging, and Protective Materials, address global trends with safe and sustainable solutions. Our net sales in 2023 amounted to EUR 3.0 billion and we employ some 7,000 people.
Learn more at www.ahlstrom.com
You have a choice of where you want to work! We invite you along on our journey to Purify and Protect, with Every Fiber, for a Sustainable World. We aim to attract, retain, and energize passionate people, like you, by investing in your professional development and providing opportunities for personal growth.
Do your values align with ours? Accountability, Growth mindset, One team, Care and a fair and inclusive work environment for everyone, everywhere!
We strive to meet the highest standards of corporate citizenship by protecting the health and safety of our team, safeguarding the environment, and creating a long-lasting, positive impact on the communities where we do business. Are you with us?!?
We are looking for a Technical Customer Service Engineer to join our Filtration Americas BU. The main purpose of the position is to manage technical service activities, including technical support, for Filtration products within Mexico.
Key activities
- Provide technical support to customers
- Identify development opportunities by developing relationships with technical customer organizations
- Deepen knowledge of customers products and processes (and their evolution) and spread it within the internal organization
- Cooperate with Sales, Operations, Logistics, Product Development and Quality teams to ensure optimal fit of Ahlstrom value proposition to customers technical needs
- Develop and maintain technical and industrial knowledge in the use and application of own products as well as in machinery evolution
- Support existing product upgrade development projects
- Keep customers updated about ongoing projects and define/adjust priorities according to customers feedback
- Support the introduction of new products to customer
- Coordinate product promotion in cooperation with industry partners
- Support Product Development in trial optimization by collecting meaningful customer feedback and support sampling logistics preparation, in cooperation with Production and Development teams
- High focus on safety/environment targets and comply with all safety rules of Ahlstrom and customer sites, as well as support Ahlstrom quality and efficiency performance
- Manage customer visit scheduling
- Report on customer visits, including opportunities for product development, quality and product improvement as well as customer general perception on Ahlstrom products and service
- Support the quality team for technical claims management
- Grant Group policies, tools and processes implementation within technical customer service activities
Main requirements and education
- University degree in paper technology, chemistry, chemical engineering, polymer sciences or textile technology
- Strong technical background combined with commercial aptitude
- Excellent communications and interpersonal skills
- Creative thinking and technical capability to come up with new ideas
- Strong problem solving skills
- Fluency in English
- Fluency in Spanish
- Ability to manage projects
- Ability to develop close networking relationships at all level of organization, in different languages and cultures
- Excellent organizational skills
- Availability for extensive travelling
Ahlstrom is an Equal Opportunity Employer. Equal opportunity is a sound and just concept to which we are firmly bound. Ahlstrom will not engage in discrimination against, or harassment of, any person employed or seeking employment with our company based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, non-disqualifying disability, status as a protected veteran or other characteristics protected by law.
About Us. Ahlstrom is a global leader in combining fibers into sustainable specialty materials. Our purpose is to Purify and Protect, with Every Fiber, for a Sustainable World. Our vision is to be the Preferred Sustainable Specialty Materials Company for all our stakeholders. Our three divisions, Filtration and Life Sciences, Food and Consumer Packaging, and Protective Materials, address global trends with safe and sustainable solutions. Our net sales in 2023 amounted to EUR 3.0 billion and we employ some 7,000 people.
Learn more at www.ahlstrom.com
You have a choice of where you want to work! We invite you along on our journey to Purify and Protect, with Every Fiber, for a Sustainable World. We aim to attract, retain, and energize passionate people, like you, by investing in your professional development and providing opportunities for personal growth.
Do your values align with ours? Accountability, Growth mindset, One team, Care and a fair and inclusive work environment for everyone, everywhere!
We strive to meet the highest standards of corporate citizenship by protecting the health and safety of our team, safeguarding the environment, and creating a long-lasting, positive impact on the communities where we do business. Are you with us?!?
We are looking for a Technical Customer Service Engineer to join our Filtration Americas BU. The main purpose of the position is to manage technical service activities, including technical support, for Filtration products within Mexico.
Key activities
- Provide technical support to customers
- Identify development opportunities by developing relationships with technical customer organizations
- Deepen knowledge of customers products and processes (and their evolution) and spread it within the internal organization
- Cooperate with Sales, Operations, Logistics, Product Development and Quality teams to ensure optimal fit of Ahlstrom value proposition to customers technical needs
- Develop and maintain technical and industrial knowledge in the use and application of own products as well as in machinery evolution
- Support existing product upgrade development projects
- Keep customers updated about ongoing projects and define/adjust priorities according to customers feedback
- Support the introduction of new products to customer
- Coordinate product promotion in cooperation with industry partners
- Support Product Development in trial optimization by collecting meaningful customer feedback and support sampling logistics preparation, in cooperation with Production and Development teams
- High focus on safety/environment targets and comply with all safety rules of Ahlstrom and customer sites, as well as support Ahlstrom quality and efficiency performance
- Manage customer visit scheduling
- Report on customer visits, including opportunities for product development, quality and product improvement as well as customer general perception on Ahlstrom products and service
- Support the quality team for technical claims management
- Grant Group policies, tools and processes implementation within technical customer service activities
Main requirements and education
- University degree in paper technology, chemistry, chemical engineering, polymer sciences or textile technology
- Strong technical background combined with commercial aptitude
- Excellent communications and interpersonal skills
- Creative thinking and technical capability to come up with new ideas
- Strong problem solving skills
- Fluency in English
- Fluency in Spanish
- Ability to manage projects
- Ability to develop close networking relationships at all level of organization, in different languages and cultures
- Excellent organizational skills
- Availability for extensive travelling
Ahlstrom is an Equal Opportunity Employer. Equal opportunity is a sound and just concept to which we are firmly bound. Ahlstrom will not engage in discrimination against, or harassment of, any person employed or seeking employment with our company based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, non-disqualifying disability, status as a protected veteran or other characteristics protected by law.
About Us. Ahlstrom is a global leader in combining fibers into sustainable specialty materials. Our purpose is to Purify and Protect, with Every Fiber, for a Sustainable World. Our vision is to be the Preferred Sustainable Specialty Materials Company for all our stakeholders. Our three divisions, Filtration and Life Sciences, Food and Consumer Packaging, and Protective Materials, address global trends with safe and sustainable solutions. Our net sales in 2023 amounted to EUR 3.0 billion and we employ some 7,000 people.
Learn more at www.ahlstrom.com
You have a choice of where you want to work! We invite you along on our journey to Purify and Protect, with Every Fiber, for a Sustainable World. We aim to attract, retain, and energize passionate people, like you, by investing in your professional development and providing opportunities for personal growth.
Do your values align with ours? Accountability, Growth mindset, One team, Care and a fair and inclusive work environment for everyone, everywhere!
We strive to meet the highest standards of corporate citizenship by protecting the health and safety of our team, safeguarding the environment, and creating a long-lasting, positive impact on the communities where we do business. Are you with us?!?
We are looking for a Technical Customer Service Engineer to join our Filtration Americas BU. The main purpose of the position is to manage technical service activities, including technical support, for Filtration products within Mexico.
Key activities
- Provide technical support to customers
- Identify development opportunities by developing relationships with technical customer organizations
- Deepen knowledge of customers products and processes (and their evolution) and spread it within the internal organization
- Cooperate with Sales, Operations, Logistics, Product Development and Quality teams to ensure optimal fit of Ahlstrom value proposition to customers technical needs
- Develop and maintain technical and industrial knowledge in the use and application of own products as well as in machinery evolution
- Support existing product upgrade development projects
- Keep customers updated about ongoing projects and define/adjust priorities according to customers feedback
- Support the introduction of new products to customer
- Coordinate product promotion in cooperation with industry partners
- Support Product Development in trial optimization by collecting meaningful customer feedback and support sampling logistics preparation, in cooperation with Production and Development teams
- High focus on safety/environment targets and comply with all safety rules of Ahlstrom and customer sites, as well as support Ahlstrom quality and efficiency performance
- Manage customer visit scheduling
- Report on customer visits, including opportunities for product development, quality and product improvement as well as customer general perception on Ahlstrom products and service
- Support the quality team for technical claims management
- Grant Group policies, tools and processes implementation within technical customer service activities
Main requirements and education
- University degree in paper technology, chemistry, chemical engineering, polymer sciences or textile technology
- Strong technical background combined with commercial aptitude
- Excellent communications and interpersonal skills
- Creative thinking and technical capability to come up with new ideas
- Strong problem solving skills
- Fluency in English
- Fluency in Spanish
- Ability to manage projects
- Ability to develop close networking relationships at all level of organization, in different languages and cultures
- Excellent organizational skills
- Availability for extensive travelling
Ahlstrom is an Equal Opportunity Employer. Equal opportunity is a sound and just concept to which we are firmly bound. Ahlstrom will not engage in discrimination against, or harassment of, any person employed or seeking employment with our company based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, non-disqualifying disability, status as a protected veteran or other characteristics protected by law.
About Us. Ahlstrom is a global leader in combining fibers into sustainable specialty materials. Our purpose is to Purify and Protect, with Every Fiber, for a Sustainable World. Our vision is to be the Preferred Sustainable Specialty Materials Company for all our stakeholders. Our three divisions, Filtration and Life Sciences, Food and Consumer Packaging, and Protective Materials, address global trends with safe and sustainable solutions. Our net sales in 2023 amounted to EUR 3.0 billion and we employ some 7,000 people.
Learn more at www.ahlstrom.com
