Guest Service Agent - Conrad New York Downtown presso Conrad New York Downtown

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(Web)%22%3E is looking for a%3C/span%3E%3Ci%3E%3Cspan class=%22TextRun SCXW228429827 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-variant-ligatures:none !important;line-height:16px;margin:0px;padding:0px;user-select:text;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22 data-ccp-parastyle=%22Normal (Web)%22%3E%3Cstrong%3E %3C/strong%3E%3C/span%3E%3Cspan class=%22TextRun SCXW228429827 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-style:normal;font-variant-ligatures:none !important;line-height:16px;margin:0px;padding:0px;user-select:text;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22 data-ccp-charstyle=%22Emphasis%22%3E%3Cstrong%3EGuest Service Agent%3C/strong%3E%3C/span%3E%3Cspan class=%22TextRun SCXW228429827 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-variant-ligatures:none !important;line-height:16px;margin:0px;padding:0px;user-select:text;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22 data-ccp-charstyle=%22Emphasis%22%3E %3C/span%3E%3C/i%3E%3Cspan class=%22TextRun SCXW228429827 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-variant-ligatures:none !important;line-height:16px;margin:0px;padding:0px;user-select:text;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22 data-ccp-parastyle=%22Normal (Web)%22%3Eto join the Front Office Team!%3C/span%3E%3Cspan class=%22EOP SCXW228429827 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;line-height:16px;margin:0px;padding:0px;user-select:text;%22 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class=%22TextRun SCXW228429827 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-variant-ligatures:none !important;line-height:16px;margin:0px;padding:0px;user-select:text;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22 data-ccp-parastyle=%22Normal (Web)%22%3EStay inspired and join the pinnacle of luxury in the heart of Lower Manhattan, featuring 463 rooms, 30,000 square feet of banquet space, and 3 food and beverage outlets. %3C/span%3E%3Cspan class=%22TextRun SCXW228429827 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-style:normal;font-variant-ligatures:none !important;line-height:16px;margin:0px;padding:0px;user-select:text;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22 data-ccp-charstyle=%22Emphasis%22%3EThis includes a 3-meal restaurant, rooftop bar, and in-room dining.%3C/span%3E%3Cspan class=%22EOP SCXW228429827 BCX8%22 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class=%22TextRun Underlined SCXW228429827 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-variant-ligatures:none !important;line-height:16px;margin:0px;padding:0px;user-select:text;%22 data-contrast=%22none%22 xml:lang=%22EN-US%22 lang=%22EN-US%22 data-ccp-charstyle=%22Hyperlink%22%3E%3Cu%3EInstagram,%3C/u%3E%3C/span%3E%3C/span%3E%3C/a%3E%3Cspan style=%22background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cspan class=%22TextRun SCXW228429827 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-variant-ligatures:none !important;line-height:16px;margin:0px;padding:0px;user-select:text;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3E %3C/span%3E%3C/span%3E%3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://www.facebook.com/ConradNYDowntown/%22%3E%3Cspan style=%22background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cspan class=%22TextRun Underlined SCXW228429827 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-variant-ligatures:none !important;line-height:16px;margin:0px;padding:0px;user-select:text;%22 data-contrast=%22none%22 xml:lang=%22EN-US%22 lang=%22EN-US%22 data-ccp-charstyle=%22Hyperlink%22%3E%3Cu%3EFacebook, %3C/u%3E%3C/span%3E%3C/span%3E%3C/a%3E%3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://www.youtube.com/user/conradnyhotel/videos%22%3E%3Cspan style=%22background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cspan class=%22TextRun Underlined SCXW228429827 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-variant-ligatures:none !important;line-height:16px;margin:0px;padding:0px;user-select:text;%22 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sans-serif;font-size:12px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px;orphans:2;overflow:visible;padding:0px;position:relative;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cp class=%22Paragraph SCXW228429827 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:0px;overflow-wrap:break-word;padding:0px;text-align:left;text-indent:0px;user-select:text;vertical-align:baseline;white-space:pre-wrap;%22 paraid=%221604465643%22 paraeid=%22{89a33c89-0394-49ea-894a-518261c1f9f5}{218}%22%3E%3Cspan style=%22background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cspan class=%22TextRun SCXW228429827 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-variant-ligatures:none !important;line-height:16px;margin:0px;padding:0px;user-select:text;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3E%3Cstrong%3EShift:%3C/strong%3E Various – must be available to weekdays, weekends, and holidays.%3C/span%3E%3Cspan class=%22EOP SCXW228429827 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;line-height:16px;margin:0px;padding:0px;user-select:text;%22 data-ccp-props=%22{%26quot;201341983%26quot;:0,%26quot;335559739%26quot;:0,%26quot;335559740%26quot;:240,%26quot;469777462%26quot;:[1440],%26quot;469777927%26quot;:[0],%26quot;469777928%26quot;:[8]}%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3C/div%3E%3Cdiv class=%22OutlineElement Ltr SCXW228429827 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;background-color:rgb(255, 255, 255);clear:both;color:rgb(0, 0, 0);cursor:text;direction:ltr;font-family:%26quot;Segoe UI%26quot;, %26quot;Segoe UI Web%26quot;, Arial, Verdana, sans-serif;font-size:12px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px;orphans:2;overflow:visible;padding:0px;position:relative;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cp class=%22Paragraph SCXW228429827 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:0px;overflow-wrap:break-word;padding:0px;text-align:left;text-indent:0px;user-select:text;vertical-align:baseline;white-space:pre-wrap;%22 paraid=%221823390190%22 paraeid=%22{89a33c89-0394-49ea-894a-518261c1f9f5}{226}%22%3E%3Cspan style=%22background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cspan class=%22TextRun SCXW228429827 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-variant-ligatures:none !important;line-height:16px;margin:0px;padding:0px;user-select:text;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3E%3Cstrong%3EPay Rate: %3C/strong%3EThe pay rate for this role is %3C/span%3E%2430.23 - %2440.31/hour%3Cspan class=%22TextRun SCXW228429827 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-variant-ligatures:none !important;line-height:16px;margin:0px;padding:0px;user-select:text;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3E and is based on applicable and specialized experience and location.%3C/span%3E%3Cspan class=%22EOP SCXW228429827 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;line-height:16px;margin:0px;padding:0px;user-select:text;%22 data-ccp-props=%22{%26quot;201341983%26quot;:0,%26quot;335559739%26quot;:0,%26quot;335559740%26quot;:240,%26quot;469777462%26quot;:[1440],%26quot;469777927%26quot;:[0],%26quot;469777928%26quot;:[8]}%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3C/div%3E%3Cdiv class=%22OutlineElement Ltr SCXW228429827 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;background-color:rgb(255, 255, 255);clear:both;color:rgb(0, 0, 0);cursor:text;direction:ltr;font-family:%26quot;Segoe UI%26quot;, %26quot;Segoe UI Web%26quot;, Arial, Verdana, sans-serif;font-size:12px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px;orphans:2;overflow:visible;padding:0px;position:relative;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cp class=%22Paragraph SCXW228429827 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:0px;overflow-wrap:break-word;padding:0px;text-align:left;text-indent:0px;user-select:text;vertical-align:baseline;white-space:pre-wrap;%22 paraid=%221413639775%22 paraeid=%22{89a33c89-0394-49ea-894a-518261c1f9f5}{248}%22%3E%3Cspan style=%22background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cspan class=%22TextRun SCXW228429827 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-variant-ligatures:none !important;line-height:16px;margin:0px;padding:0px;user-select:text;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3E%3Cstrong%3EUnion Position:%3C/strong%3E%3C/span%3E%3Ci%3E%3Cspan class=%22TextRun SCXW228429827 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-variant-ligatures:none !important;line-height:16px;margin:0px;padding:0px;user-select:text;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3E %3C/span%3E%3C/i%3E%3Cspan class=%22TextRun SCXW228429827 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-variant-ligatures:none !important;line-height:16px;margin:0px;padding:0px;user-select:text;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3EThis position is part of the Local 6 Union which requires %3C/span%3E%3Cspan class=%22TextRun Underlined SCXW228429827 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-variant-ligatures:none !important;line-height:16px;margin:0px;padding:0px;user-select:text;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3E%3Cu%3Ecomplete open availability%3C/u%3E%3C/span%3E%3Cspan class=%22TextRun SCXW228429827 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-variant-ligatures:none !important;line-height:16px;margin:0px;padding:0px;user-select:text;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3E. We %3C/span%3E%3Cspan class=%22TextRun SCXW228429827 BCX8 NormalTextRun AdvancedProofingIssueV2Themed%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-image:url(%26quot;data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSIxMCIgaGVpZ2h0PSIyIj48ZyBmaWxsPSJub25lIiBmaWxsLXJ1bGU9ImV2ZW5vZGQiPjxwYXRoIGQ9Ik0wIDBoMTB2MkgweiIvPjxwYXRoIHN0cm9rZT0iIzcxNjBFOCIgc3Ryb2tlLWxpbmVjYXA9InJvdW5kIiBzdHJva2Utd2lkdGg9IjIiIGQ9Ik0xIDFoNCIvPjwvZz48L3N2Zz4=%26quot;);background-position:0px 100%;background-repeat:repeat-x;border-bottom:1px solid transparent;font-variant-ligatures:none !important;line-height:16px;margin:0px;padding:0px;user-select:text;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3Eare not able to%3C/span%3E%3Cspan class=%22TextRun SCXW228429827 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-variant-ligatures:none !important;line-height:16px;margin:0px;padding:0px;user-select:text;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3E accommodate schedule restrictions and full-time hours are %3C/span%3E%3Cspan class=%22TextRun Underlined SCXW228429827 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-variant-ligatures:none !important;line-height:16px;margin:0px;padding:0px;user-select:text;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3E%3Cu%3Enot%3C/u%3E%3C/span%3E%3Cspan class=%22TextRun SCXW228429827 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-variant-ligatures:none !important;line-height:16px;margin:0px;padding:0px;user-select:text;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3E guaranteed. Hours and schedule are based on seniority and business needs and may be minimal at times until seniority is established.  You must be comfortable with a schedule and hours that may vary from week to week.%3C/span%3E%3Cspan class=%22EOP SCXW228429827 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;line-height:16px;margin:0px;padding:0px;user-select:text;%22 data-ccp-props=%22{%26quot;201341983%26quot;:0,%26quot;335559739%26quot;:0,%26quot;335559740%26quot;:240,%26quot;469777462%26quot;:[1440],%26quot;469777927%26quot;:[0],%26quot;469777928%26quot;:[8]}%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22Paragraph SCXW228429827 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:0px;overflow-wrap:break-word;padding:0px;text-align:left;text-indent:0px;user-select:text;vertical-align:baseline;white-space:pre-wrap;%22 paraid=%221413639775%22 paraeid=%22{89a33c89-0394-49ea-894a-518261c1f9f5}{248}%22%3E%26nbsp;%3C/p%3E%3Cp class=%22Paragraph SCXW228429827 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:0px;overflow-wrap:break-word;padding:0px;text-align:left;text-indent:0px;user-select:text;vertical-align:baseline;white-space:pre-wrap;%22 paraid=%221413639775%22 paraeid=%22{89a33c89-0394-49ea-894a-518261c1f9f5}{248}%22%3E%3Cspan style=%22background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cstrong%3EWhat will I be doing?%3C/strong%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EAs a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel%27s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:%3C/span%3E%3C/p%3E%3C/div%3E%3Cul%3E%3Cli%3E%3Cspan style=%22background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EGreet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EAssist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EDemonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EUse up-selling techniques to promote hotel services and facilities and to maximize room occupancy%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3ERespond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EField guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EReceive, input, retrieve and relay messages to guests%3C/span%3E%3C/li%3E%3C/ul%3E

What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

 

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: 

• Access to pay when you need it through DailyPay 
• Medical Insurance Coverage – for you and your family 
• Mental health resources including Employee Assistance Program 
• Best-in-Class Paid Time Off (PTO) 
• Go Hilton travel program: 100 nights of discounted travel 
• Career growth and development 
• Team Member Resource Groups 
• Recognition and rewards programs 

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
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