Technical Operations Supervisor presso Rooms To Go Corporate

Position Summary

The Technical Operations Supervisor leads the IT support team in providing hands-on technical assistance at assigned locations. This role focuses on quickly diagnosing and resolving hardware and software issues to keep systems running smoothly while ensuring a high level of customer satisfaction. The supervisor is responsible for developing a strong IT support team, optimizing daily operations, and fostering a culture of efficiency, service excellence, and teamwork. The Technical Operations Supervisor is responsible for their assigned DC, Corporate, or Store locations/departments. Occasional travel required on an as-needed basis.

Responsibilities:

• Leads and mentors the IT support team to meet performance goals and continuously improve service delivery.
• Promotes a culture of customer service excellence by providing training, setting clear expectations, and supporting career growth.
• Oversee hiring, salary decisions, and performance management, including evaluations and disciplinary actions when necessary.
• Manages daily IT operations to keep systems running efficiently, ensuring IT services and infrastructure are well-maintained.
• Prioritizes and allocates resources to meet operational needs now and in the future.
• Minimize disruptions by proactively identifying and resolving technical issues.
• Responds to business needs by optimizing workflows and reducing system incidents.
• Leads initiatives to enhance IT services and fosters strong relationships with business leaders, vendors, and internal stakeholders.
• Monitors and measures key performance indicators (KPIs) to track progress and identify areas for improvement.
• Ensures all IT operations align with company policies, industry standards, and best practices.
• Oversees quality assurance efforts to maintain high service standards.
• Develop strategies to improve IT performance and efficiency while adhering to compliance requirements.

Qualifications:

• Minimum of 3 years of IT management experience.
• Experience in project planning, resource management, and troubleshooting system issues.
• Experience in designing performance metrics and tracking tools.
• Background in supporting large-scale enterprise IT environments while adhering to Service Level Agreements (SLAs).
• Knowledge of various operating systems (Windows, Apple, Android) and retail/point-of-sale systems.
• Familiarity with Azure, Citrix, Office 365, networking hardware, printers, mobile devices, and Apple support tools.
• Bachelor’s degree in computer science, Information Systems, or equivalent experience.
• Preferred certifications/training in:
• Leadership
• IT Infrastructure
• ITIL (IT Service Management Best Practices)

Founded in 1991, Rooms To Go is one of the largest and fastest growing furniture retailers in the US with over 250 stores in ten southern states, eight distribution centers and an e-commerce business. Rooms To Go offers a collaborative work environment within a supportive culture.

Rooms To Go Benefits:

• Medical, dental, and vision insurance
• 401(k) with company match
• Associate discounts including furniture
• Company paid life and disability insurance
• Paid time off
• Employee Assistance Program
• Wellness Programs
• And more!

Rooms To Go is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

Applicants must be authorized to work in the U.S.