- Professional
- Ufficio in Hawthorne
Venturi Astrolab, Inc. (Astrolab) is pioneering new ways to explore and operate on distant planetary bodies. We are singularly focused on designing, building, and operating a fleet of multi-purpose commercial planetary rovers to extend and enhance humanity’s presence in the solar system. We are seeking motivated, creative, and exceptional people to join our world-class team.
Astrolab is looking for a reliable and customer service minded IT Specialist to join our team and provide critical IT support and maintenance. As an IT Specialist, you will play a pivotal role in ensuring the efficient functioning of our IT infrastructure and enabling our team members excel in their roles.
What You’ll Do:
- Provide on-site technical support to address IT issues, troubleshoot hardware and software problems, and resolve technical challenges for the user community
- Provision new user equipment, including laptops, tablets, and phones, and configure user requirements, including software and inclusion with Entra and Intune, patching, handoff, and user training/onboarding.
- Minimum of 2 years work experience using Microsoft Entra ID in cloud-only environments (non-hybrid), including setting up user accounts, groups, troubleshooting access issues, lockouts, and other user issues
- Minimum of 2 years work experience using Microsoft InTune to manage corporate user systems, including compliance, policy, BitLocker, allow/deny groups, recovery keys, etc..
- Basic understanding of network configuration and troubleshooting, including VLANs, subnetting, routing, DHCP, and DNS functionality,y and connectivity issues
- Collaborate with remote IT teams to assist in system upgrades, patch management, and maintenance tasks
- Assist in the setup and maintenance of audiovisual equipment for presentations, meetings, and collaboration
- Manage user accounts, permissions, and access control to ensure data security and compliance
- Familiarity with some forms of corporate compliance, such as SOC, SOC2, SOX, PCI, HIPAA, and NIST
- Maintain accurate records of IT assets, equipment, and inventory
- Properly interface with end-users to engage and resolve issues,s and communicate throughout the process from beginning to completion
- Document process – knowledge of Confluence/Jira a plus but not required. We document common solutions to problems and look to sort out the root cause whenever possible.
- Collaborate with external vendors for equipment procurement and repairs when necessary
- Have hands-on experience with Microsoft Office 365, including creation, management, and troubleshooting of issues within the platform and within SharePoint
- Have hands-on experience with Azure (creation of VMs and related objects/networking), and basic troubleshooting skills, including having worked both in DEV and PROD environments
What’s Prepared You:
- Associates degree (or higher) in an information technology-related field OR a high school diploma/equivalent and 5+ years of experience in an IT support function, excluding software development or project management
- Experience with endpoint software automation (Microsoft Autopilot)
- Experience setting up virtual machines and other supporting elements in Azure, Microsoft Office 365, Exchange, Entra, Intune, and SharePoint experience required
Additional Requirements
- Must be able to bend, crouch, reach, and stoop on occasion (I.e. running network cables and installing hardware)
What We Offer:
- Work with a team of best-in-class engineers building the foundation of planetary surface exploration
- Ownership in the company
- Medical, dental, and vision coverage
- 401(k) with matching
- Flexible time off and parental leave
- On-site snacks, beverages, and 2x weekly lunches
- Flexible work environment
