PROJECT MANAGER (CUSTOMER INFORMATION DESIGN OPERATIONS) presso Los Angeles County Metropolitan Transportation Authority (CA), CA

About the Department

To develop, manage, and administer all aspects of a project and ensure that projects are delivered on schedule and within budget. The Project Manager (Customer Information Design Operations) will be responsible for applying project management principles to digital and physical customer information touchpoints, and Geographic Information Systems (GIS) projects to deliver customer-focused solutions that support agency goals and advance evolving digital initiatives. 

Recruitment Timelines: Interviews are projected to be scheduled for the week of October 27, 2025. These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates. 

Application cut-off: Please be aware that only the first 100 applicants will be guaranteed consideration for this position.

Position Duties

• Manages various aspects of a project which may include finances, research, design, technical support, schedules, budget compliance, planning, and agency reporting

• Oversees the development of project specifications and requirement

• Manages a project's scheduling, prioritization of work, budget development, monitoring, planning, and reporting

• Reviews, analyzes, and interprets contract specifications and scope of work documents of a project to ensure conformance with requirements, regulations, codes, policies, procedures and plans

• Reviews, analyzes, and monitors actual project performance to ensure conformance with scope, schedule, and budget

• Attends progress meetings with members of the project team to report on status

• Identifies problems and recommends resolutions to budget, cost, and schedule-related activities

• Prepares reports for management Participates in project outreach

• Coordinates with various stakeholders

• Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all subordinate employees

• Contributes to ensuring that the EEO policies and programs of Metro are carried out

May be required to perform other related job duties

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position.  Additional experience, as outlined below, may be substituted for required education on a year-for-year basis.  A typical combination includes:

Education

• Bachelor's Degree in Business, Planning, Public Administration, Political Science or a related field

Experience 

• Six years of relevant experience or three years of relevant supervisory-level experience in project management, project funding and financing, or project delivery

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

• Experience managing products for digital and physical touchpoints and design systems with Figma or similar tools while collaborating with cross-functional teams
• Experience managing Geographic Information Systems (GIS) and transit data projects for diverse audiences
• Experience leading agile or similar project management framework for creative teams using Asana or similar tools Experience leading agile or similar project management framework for creative teams using Asana or similar tools
• Experience applying digital accessibility standards and compliance requirements to ensure usability, consistency, and technical accuracy
• Experience translating User Experience (UX) research to inform iterative improvements in a public sector or transit environment

Other Qualifications

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Theories, principles, and practices of project management

• Applicable local, state, and federal laws, rules, and regulations

• Contract administration

• Applicable business software applications

• Local, state, and federal issues, including but not limited to labor, business, and environmental issues

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Exercising judgment and creativity in making decisions

• Interacting professionally with various levels employees and outside representatives

• Communicating effectively orally and in writing

• Analyzing situations and identifying problems

• Preparing comprehensive reports and correspondence

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Provide assistance in monitoring multiple projects to ensure compliance with schedule and budget

• Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements

• Recommend action plans, report on progress, review and comment on contract required documents, and respond to requests from executive management

• Compile, analyze, and interpret complex data

• Negotiate contract terms

• Determine strategies to achieve goals

• Read, write, speak, and understand English

Special Conditions

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job.  Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions

• Typical office situation

• Close exposure to computer monitors and video screen

Physical Effort Required

• Sitting at a desk or table

• Operate a telephone or other telecommunications device and communicate through the medium

• Type and use a keyboard and mouse to perform necessary computer-based functions

• Communicating through speech in the English language required

(JL)