- Junior
- Ufficio in Westfield
Essential Functions
- Provide Tier 1 and Tier 2 support for hardware and software issues, ensuring timely and effective resolutions.
- Assist in Active Directory and Azure management of user accounts.
- Support and troubleshoot Microsoft Office applications.
- Track inventory and assist in computer imaging and deployment.
- Documentation of resolutions for reporting purposes.
- Capture detailed information before escalating issues to senior staff or corporate technology groups.
- Install and train end users in new technologies
- Provide remote technical support over the phone or internet
- Deliver exceptional customer service and maintain effective communication with users.
Qualifications
- Basic understanding of computer hardware and software.
- Fundamental networking skills and troubleshooting abilities.
- Familiarity with Microsoft Office Applications.
- Active Directory and Azure knowledge is a plus.
- Must be team orientated, have a strong service orientation with excellent oral and written communication skills.
- Ability to manage multiple tasks and maintain attention to detail.
- Previous experience in a technical support role is preferred but not required.
- Must be a freshman level of schooling or higher.
- Must carry a minimum 3.0 GPA or higher.
- Must be willing to work on hands on projects.
