- Junior
- Ufficio in Westfield
Essential Functions:
- Collaborate with, and provide support to, end users and staff on Oracle ERP modules and related systems.
- Work on assigned ERP tickets and tasks in a timely and courteous manner, ensuring compliance with the Help Desk Service Level Agreement (SLA).
- Record, track, and document the progress of ERP-related issues from submission to final resolution.
- Assist with regular system maintenance, including module updates, patching, and system upgrades.
- Help resolve issues in collaboration with ERP system vendors, consultants, and support teams.
- Create and maintain documentation for ERP systems, support procedures, and user guides.
- Monitor and test ERP system performance as needed; prepare and deliver system performance reports.
- Assist in configuring and deploying ERP modules across global locations.
- Support the development and implementation of standards and processes for ERP-related projects and initiatives.
- Contribute to assigned projects for other IMMI locations, as required by the VP of Information Technology.
Competencies/Qualifications:
- Technical problem solving/analysis related to ERP systems and business processes.
- Ability to multi-task and prioritize projects in a fast-paced environment.
- Superior written and oral communication skills to collaborate with teams and support end-users.
- Knowledge of Oracle ERP modules and basic troubleshooting techniques for ERP-related issues.
- Understanding of business processes and their alignment with ERP functionalities.
- Basic knowledge of SQL, Python, and JavaScript for data management, scripting, and customization within the ERP system.
- Exposure to ERP system concepts and manufacturing principles, such as inventory management, order processing, and supply chain management.
- Demonstrated interest in ERP systems through relevant coursework, certifications, or internships.
- Ability to provide remote support to IMMI’s global network of ERP users and troubleshoot ERP-related issues.
- Basic understanding of computer hardware and software.
- Must be a freshman level of schooling or higher.
- Must carry a minimum 3.0 GPA or higher.
- Must be willing to work on hands on projects.
