Customer Care Specialist (Resupply) presso SuperCare Health

“Improving the lives of those with chronic care diseases while providing solutions to our customers."

Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.

**PLEASE NOTE THIS IS AN IN-PERSON ROLE**

Who We Are:

SuperCare Health is the leading post-acute, in-home respiratory care provider in the Western U.S. that has been serving the healthcare needs of our ever-growing patient population for over 50 years. We specialize in respiratory and chronic disease management, delivering innovative solutions to enhance the quality of life for our patients. Our commitment to excellence has made us a trusted partner for healthcare providers across the nation.

What We’re Looking For:

The Customer Care Specialist – Resupply is responsible for delivering excellent customer service to patients, clients, referral sources, physicians, sales representatives, and coworkers. This role plays a critical part in ensuring that patients receive the durable medical and respiratory equipment, supplies, and related services they need while upholding SuperCare Health’s commitment to compassionate and efficient care.

What You’ll Do:

Customer Service & Communication

● Provide professional and courteous service for inbound and outbound calls.

● Answer phone calls and faxes, process orders for medical equipment, supplies, and repairs.

● Maintain open, timely communication with patients, clients, referral sources, and internal team

members.

● Respond promptly and effectively to patient/client questions and concerns.

Intake & Documentation

● Prepare patient intakes, including referral details, demographics, contact information, physician details, diagnoses, and discharge plans.

● Gather all required documentation prior to order fulfillment (e.g., CMN, Rx, ABG, Care Plan,

Authorization, Pre-Cert).

● Verify medical necessity with physicians.

● Confirm eligibility and coverage with insurance carriers following company guidelines and contracts.

● Document all financial responsibilities (copay, share of cost, deductible, etc.) and collect prior to processing orders.

Order Processing

● Accurately enter new and existing orders into the system in a timely manner.

● Process orders via multiple shipping methods, including closet and on-call orders.

● Enter insurance, general, and authorization notes in appropriate system fields.

● Onboard patients into automated notification systems (e.g., DF).

● Run and download PAP Compliance reports as required.

Compliance & Knowledge

● Maintain up-to-date knowledge of products, insurance coverage guidelines, and industry trends to best support patients.

● Ensure compliance with company policies, safety standards, and regulatory requirements.

● Maintain a professional, safe, and clean work environment at all times.

Team Participation & Other Duties

● Attend and actively participate in departmental meetings, company meetings, and in-service

trainings.

● Meet and maintain monthly performance goals.

● Report to work as scheduled and ready to begin at assigned start time.

● Work Saturday assignments as needed or scheduled.

● Perform additional duties as assigned by supervisor or management.

This role may be a fit if you have..

● Education/Experience: High school diploma or equivalent required; prior healthcare customer

service experience preferred.

● Technical Skills: Fundamental computer skills; ability to quickly learn new systems and software.

● Communication: Strong verbal and written communication skills with a professional and

empathetic demeanor.

● Organizational Skills: Ability to manage multiple tasks with accuracy and attention to detail.

● Teamwork: Collaborative mindset with the ability to work effectively across departments.

Adaptability: Flexible schedule with varying start times; willingness to work weekends as needed.

Benefits:

• Medical
• Dental
• Vision
• Flexible Savings Account
• 401K
• Voluntary Life Insurance
• Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.

Perks:

• Paid Training
• Paid Time Off
• Sick Time
• Growth Opportunities
• Employee Referral Reward Program
• Employee Discount Program

Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests

What SuperCare Health is About 

 "SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.

Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.

Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program. 

We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.``

Connect With Us!

Company Website https://supercarehealth.com/

Company Business Hours - 8:30 AM – 5:30 PM PST

LinkedIn https://www.linkedin.com/company/273667/admin/

Twitter https://twitter.com/SuperCareHealth

Facebook https://www.facebook.com/SuperCareHealth/

Instagram https://www.instagram.com/supercarehealth/

Araceli Richardson - Jr. Recruiter LinkedIn