Outreach Coordinator presso William Mattar, P.C.

Outreach Coordinator

Grow Our Presence. Build Relationships. Make an Impact.

About Us:
At William Mattar, P.C., helping people is at the heart of everything we do. As our Outreach Coordinator, you’ll play a key role in strengthening our community presence, building relationships, and driving inbound referrals to help the firm grow and serve clients better.

Position Overview:
The Outreach Coordinator is responsible for developing and executing strategies to grow referrals, maintain positive client and provider relationships, and increase the firm’s visibility in the community. You’ll coordinate events, press opportunities, and media campaigns while ensuring the firm’s brand is consistent and visible across all platforms.

Key Responsibilities:

• Provide outstanding customer service to internal and external clients

• Build and maintain professional relationships with providers, attorneys, colleagues, and vendors

• Manage workload and communications using case management software

• Implement procedures for client testimonials and law firm reviews

• Review client feedback and implement approved improvements

• Travel locally to promote inbound referrals and participate in community events

• Plan and execute public relations campaigns, appearances, and speaking engagements

• Collaborate with attorneys, marketing team, and vendors to enhance firm visibility

• Coach colleagues on effective communication with clients and the public

• Assist with Mattar Gear distribution and promotional items under supervision

• Attend trainings and participate in special projects as assigned

Qualifications:

• Bachelor’s degree in Marketing, Communications, or related field, or equivalent combination of education and experience

• Minimum 2 years marketing/public relations experience and at least 1 year customer service experience

• Excellent verbal and written communication skills

• Strong problem-solving and logical reasoning skills

• Ability to maintain confidentiality and professionalism

Technology/Tools:

• Proficient with MS Office Suite, email, and case management software

Physical Requirements:

• Ability to sit for extended periods and lift up to 10 lbs.

• Local driving as needed

Work Environment:

• Office-based with occasional travel for community outreach