Demco - IT Summer Internship presso Demco

  Primary Duties: 

• Installation and support of off-the-shelf and vendor-hosted applications and operating systems. 
• Provide friendly, courteous, and quality support to all users; Respond to incoming telephone calls, voicemails, web submissions, emails, chats, and face-to-face requests for assistance from users experiencing problems.
• Refer major hardware or software problems or defective products to vendors or other technicians for service. 
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software and hardware (including printers)