Security Officer - Part-Time, Seasonal presso Living Planet Aquarium

Title: Security Officer – Part-Time, Seasonal

Compensation: $18-24/per hour based on experience.

Duration: October – January

Position Summary:  

Security Officers at Loveland Living Planet Aquarium are responsible for maintaining a safe and secure environment for guests, staff, and volunteers. For this part-time, seasonal role, you’ll provide coverage during our enchanting Lantern Festival (October – January), a large-scale outdoor winter event. This role requires professionalism, attentiveness, and a guest-focused mindset to ensure that every visitor enjoys a magical and safe experience. 

Qualifications

• High School diploma or equivalent required.
• Must speak fluent English. (Additional languages a plus).
• Prior security, EMT and/or law enforcement experience working in a fast-paced environment where the focus is on quality customer service and guest experience.
• Previous customer service experience also a plus.
• Valid CPR/AED/First Aid certification, or willingness to obtain within 3 months.

Critical Skills/Competencies

• Ability to interact positively with guests in all types of situations, including de-escalating conflicts.
• Working knowledge of security resources including radios, telephones, surveillance cameras, and alarm systems.
• Strong multitasking ability—completing logs, forms, lost and found, and assisting with deliveries or assignments.
• Dependability and flexibility to work evenings, weekends, and holidays during the Lantern Festival (5 PM - 11 PM).
• Ability to maintain professionalism and composure under pressure.

Essential Duties and Responsibilities

• Respond to medical emergencies, providing an appropriate level of First Aid care and CPR response within acquired certified scope of medical training.
• Answer guest questions and offer Aquarium operating information.
• Provide crowd management/control when necessary.
• Assume responsibility for any issues that pose a safety hazard to employees or guests and mitigate those issues as soon as practical.
• Complete all departmental paperwork including daily activity log and incident reports.
• Respond to and defuse any potentially hostile situations.
• Attend ongoing training for security guard and related subjects to enhance qualifications as a Security Officer.
• Operate CCTV surveillance system and conduct regular foot patrols of Aquarium property.
• Respond to assignments such as VIP and cash escorts.
• Additional responsibilities may be delegated due to the culture of the aquarium.

The physical and mental demands described here are representative of those that must be met by the individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• Ability to sit, stand and walk for long periods of time.
• Ability to run.
• Ability to balance, bend, squat, climb, kneel, twist.
• Ability to lift and carry up to 0-50lbs.
• Ability to pull and push up to 0-50lbs.
• Full functional range of motion in all major body joints from reaching, twisting, bending, simple and power gripping, fine and gross motor skills.

Mental Demands

• Resilience and ability to maintain composure, manage emotions and professionally handle a range of situations in fast-paced work setting.
• Ability to maintain composure and handle difficult situations with professionalism.
• Strong problem-solving skills to analyze issues and find effective solutions.
• Ability to prioritize tasks and work efficiently under pressure.
• Flexibility and adaptability to handle changes in schedules or responsibilities.
• Critical thinking and decision-making abilities to handle complex situations.
• Empathy and emotional intelligence to understand and respond to the needs of colleagues or customers.

 Work Environment

• Primarily outdoors during winter evenings; exposure to cold temperatures, wet or uneven surfaces, and varying noise levels.
• Exposure to confined spaces.
• Seasonal hours: 5 PM - 11 PM, October - January.
• Coats, beanies, and gloves are provided to help staff stay warm during outdoor assignments.

Note: This is a seasonal, part-time position in support of Lantern Festival. Duties may shift depending on event needs. The Aquarium reserves the right to assign or reassign responsibilities as necessary.

Equal Opportunity Employer

 The Living Planet Aquarium is proud to be an equal opportunity employer committed to creating an inclusive environment for all. We do not discriminate on the basis of age, race, color, ethnicity, national origin, ancestry, creed, religion, gender, gender identity or expression, sexual orientation, citizenship, physical or mental disability, medical condition, genetic information, marital status, veteran status, or military status.   The Living Planet Aquarium is committed to ensuring individuals with disabilities are provided reasonable accommodation to participate in the job application and interview process.  Should you require accommodations, please contact [email protected].