Sr. Manager Imaging and Ancillary presso Shm

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

Why Village Medical?   

At Village Medical, we're looking for a Sr. Manager, Ancillary Services to help us transform the way primary care is delivered and how patients are served. As a national leader on the forefront of healthcare, we've partnered with many of today's best primary care physicians. We're equipping them with the latest digital tools. Empowering them with proven strategies and support. Inspiring them with better practices and consistent results.   

We're creating care that's more accessible. Effective. Efficient. With solutions that are value-based, physician-driven and patient-centered. To accomplish this, we're looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning.   

Could this be you?   

At Village Medical , the Sr. Manager Imaging and Ancillary Services position is responsible for the overall management, leadership and direction for Imaging, Ancillary Services  (Diagnostic and Therapeutic) and Specialty Care Center - including but not limited to CT, Radiology, Ultrasound, MRI, Nuclear Medicine, PACS and other radiology modalities or services which includes short and long term planning, program and staff development, resource and budget management, quality monitoring and improvement, strategic planning, and evaluation of policies and procedures to ensure quality patient care and patient satisfaction. Additionally, Ancillary & Specialty Services, including but not limited to Infusion Center and Specialty care clinics. 

This position serves as key advisor on all administrative matters relative to Services outlined above and its activities, maintaining clinical and management knowledge to advance the profession and utilizes team leadership within the department to accomplish these goals and works in cooperation and under the direction of the Market President and Chief Medical Officer to meet all regulations and accreditation standards.  

The Sr. Manager position responsibilities include overseeing the activities of the department staff, ensuring quality, productivity, functional excellence and efficiency to accomplish strategic and operational objectives. In addition, this position is accountable for employee engagement, adequate staffing levels, budget development and compliance, staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and developing and implementing policies and procedures to ensure a safe and effective work environment. This position also ensures training, monitoring and operations initiatives are implemented which secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations.  

How you can make a difference:   

Job responsibilities labeled EF capture those duties that are essential functions of the job.  

PEOPLE - 20%  

• Directs, develops and implements strategic and operational/high level projects and processes either through independent/highly autonomous work or through the facilitation of work teams to enable the effective and efficient completion of objectives. (EF)  

• Oversees management of and ensures development for staff to meet overall objectives in terms of quality, service and cost effectiveness. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem. Directs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees. (EF)  

• Meets or exceeds threshold goal for department turnover and/or system metrics on employee engagement indicators. (EF)  

• Provides leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes. (EF)  

• Identifies opportunities and takes action to build strategic relationships between one’s area and other areas, teams, departments, and units to achieve business goals. Drives the promotion of teamwork within and between departments; participates and/or leads and facilitates department process improvements as needed. (EF)  

• Guides and directs others toward goal setting. Ensures seamless, quality, family-centered care throughout the health-illness continuum. Actively participates and leads initiatives to improve patient and hospital operations. Delegates effectively by entrusting responsibility and authority to others. (EF) 

• Serves as key advisor on all administrative matters relative to Imaging Services and its activities. (EF)  

SERVICE - 20%  

• Oversees department operations, designated projects, schedules and activities as needed to ensure that goals or objectives are accomplished within the prescribed time frame. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction. (EF)  

• Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department. (EF)  

• Sets goals and objectives and develops an implementation system to reach those goals. Ensures creative and futuristic planning for health care delivery. Collaborates with medical staff, executives, hospital leaders, and hospital staff to assure goals are in congruence. (EF) 

QUALITY/SAFETY - 25%  

• Ensures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines. Responsible for staff maintenance of credentials and competencies, per accrediting/ licensing agency and/or department guidelines as applicable. (EF)  

• Employs a proactive approach in the optimization of safe outcomes and information systems by monitoring and improving the department workflow and enhancing operations, using peer-to-peer accountability and identifying solutions via collaboration. Implements process improvements utilizing tools such as lean principles. Role models situational awareness, using teachable moments to improve safety. (EF)  

• Responsible for employee compliance to policies and procedures and performs associated actions upon non-compliance (i.e., licensure/certification compliance, focal point review requirements, disaster plan, in-services, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.). (EF)  

• Ensures compliance with all Business Practices standards of performance. Defines and measures standards that ensure patient safety and performance excellence. Responsible for all local, state and national inspections and standards for all Radiology sections. (EF)  

FINANCE - 20%  

• Develops and manages department operational and capital budgets, approvals, and ongoing maintenance of the department(s), ensuring operation in a cost-effective manner. Proactively identifies and plans for capital needs related to current equipment and future department projects. Ensures staffing plans and schedules meet department needs that reflect understanding of the importance of cost-effectiveness. (EF)  

• Creates department strategies to achieve financial target and staffing needs, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications. (EF)  

• Obtains and manages human, financial and physical resources within areas of responsibility. Utilizes monitoring and trending data to provide appropriate cost-effective patient care which is in concert with the philosophy of the Houston Methodist. (EF)  

GROWTH/INNOVATION - 15%  

• Identifies and implements innovative solutions for practice or workflow changes to improve department, entity or system operations by leading unit projects and/or other department/ system-directed activities. Proactively leads task forces and committees. May represent HM at assigned community or professional organization meetings. (EF)  

• Drives change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or cultures. Partners effectively with stakeholders as appropriate. (EF)  

• Ensures own career discussions occur with appropriate management. Completes and updates My Development Plan (MDP) on an on-going basis. Conducts conversations with staff on their development and MDP. (EF)  

• Integrates current knowledge of all areas of responsibility and management theories and concepts into the practice environment. Establishes goals for own professional growth including participation in professional organizations. (EF)  

• Serves as an internal expert to the organization and develops and implements training programs for staff. (EF)  

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned.

 Skills for success:   

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations  

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially about activities impacting patient or employee safety or security  

• Demonstrates the ability to interact with others in a way that gives them confidence in one’s intentions and those of the organization  

• Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations and individuals involved  

• Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills  

• Ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences  

• Extensive knowledge of regulatory and accreditation agency requirements that impact department; stays abreast of industry changes  

• Demonstrates highly effective communication skills—strong written communications and platform presentation abilities  

• Ability to work effectively in a fast-paced environment  

• Demonstrates flexibility and adaptability in the workplace  

• Capable of leading teams/facilitating groups, building consensus and garnering highest confidence in professionalism and work product by senior leadership  

• Ability to work under pressure and balance many competing priorities; highly responsive and solution/action oriented  

• Proficiency in spreadsheet, word processing, and presentation software  

• Maintains a positive and supportive attitude and demeanor  

• Professional handling of exposure to confidential/sensitive information  

• Proficient in Radiology information systems and other EMR and clinical support systems   

• Ability to involve, train and include others in the development of departmental goals, priorities and programs  

Experience to drive change:   

• Bachelor’s degree  

• Master’s degree preferred  

• Six years of experience in a radiology services, of which two years must have been in a people management role   

• Minimum of three (3) years’ work experience in medical imaging or laboratory hospital setting.  

• Preferred Registration as a Medical Radiologic Technologist (MRT)  

• American Heart Association Basic Life Support (BLS)  

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.  Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.