TITLE SUPERVISOR presso Custom Truck One Source

EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY. 

Custom Truck One Source has changed the way the industry looks at specialized trucks and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source. 

Position Summary:

The Title Supervisor is responsible for managing the Title Team to ensure accurate and timely processing of titles and Manufacturer Statement of Origin (MSO) documents for all new and used truck sales. This role emphasizes team leadership, process adherence, and operational excellence. The Title Supervisor will collaborate with the Title Manager to support compliance, reporting, and business objectives but will focus on the operational execution of title processing.

Key Responsibilities:

• Supervise and lead the Title Team, including workload delegation, scheduling, and performance management.
• Ensure accurate and timely processing of all titles and MSOs for new and used truck sales.
• Coach and develop team members to improve performance, efficiency, and adherence to established processes.
• Identify operational inefficiencies and implement process improvements to streamline title workflows.
• Collaborate with the Title Manager on compliance, audits, and reporting requirements supporting the broader title function. 
• Provide guidance on problem-solving and decision-making related to title processing and related customer inquiries.
• Foster a professional, accountable, and cooperative team environment while managing interpersonal conflicts.
• Prepare operational updates, reports, and performance metrics for review by the Title Manager and Director of Sales Processing.

Qualifications:

• Proven experience in team supervision and leadership, ideally in a title or dealership environment.
• Strong management skills, including conflict resolution, coaching, and performance development.
• Exceptional organizational skills, with the ability to prioritize and manage multiple tasks and deadlines.
• Knowledge of title processes, MSOs, and dealership operations preferred.
• Strong attention to detail and commitment to accuracy.
• Excellent written and verbal communication skills.
• Ability to implement and enforce established procedures and processes consistently

Working Conditions:

• Office environment with frequent interaction with team members and other departments.
• Occasional overtime during peak processing periods may be required.

Key Competencies:

• Leadership & People Management
• Process & Operational Excellence
• Communication & Interpersonal Skills
• Accountability & Integrity
• Problem Solving & Decision Making

Required Skills and Qualifications

State the minimum qualifications required to successfully perform the job. These are the qualifications that are necessary for someone to be considered for the position.

Qualifications include:

• High school diploma or equivalent required.
• Strong understanding of vehicle titling processes, OMV regulations, and lienholder requirements.
• Excellent organizational and time management skills.
• Strong attention to detail and accuracy in processing title documents.
• Proficiency in title processing systems, digital document storage systems, and Microsoft Office Suite.
• Effective communication and interpersonal skills for working with dealerships, lenders, and customers.
• Ability to lead and motivate a team in a high-volume, deadline-driven environment.
• Ability to resolve complex title issues and ensure compliance with state and federal regulations.
• Ability to manage multiple priorities and maintain accuracy under pressure.
• Strong customer service orientation and ability to manage escalated issues professionally.
• Ability to implement process improvements and drive operational efficiency.
• Supervisory or leadership experience preferred.

Preferred Skills and Qualifications

• Experience with software programs lnfor M3, Salesforce, Docuware, and Microsoft Power Bl
• Associate or bachelor's degree in business administration, Automotive Management, or related field.
• Advanced knowledge of multi-state vehicle titling and registration processes.
• Experience working with electronic title and registration systems
• Strong leadership skills with a proven ability to coach and develop team members.
• Familiarity with dealership operations and finance/lienholder requirements.
• Excellent problem-solving skills for resolving complex title discrepancies.
• Experience with compliance audits and maintaining regulatory standards.

Working Conditions

• Primarily office-based in a dealership, finance office, or centralized processing center. May involve occasional visits to DMV offices or related agencies.
• Full-time position, typically Monday through Friday.
• May require extended hours or weekends during peak periods or month-end deadlines.
• Fast-paced, deadline-driven environment with high attention to detail.
• Frequent interaction with customers, internal teams, dealerships, lenders, and state agencies.
• Handling of sensitive and confidential customer and financial information.

 Physical Requirements

• Prolonged periods of sitting and working on a computer.
• Occasional lifting of files or office supplies (up to 20 lbs).

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

BENEFITS

• 401(k) with Employer Match
• Competitive Health Care
• Dental, Vision, and Life Insurance
• Paid Vacation, Sick and Holidays
• STD/ LTD
• Partner Discounts
• Investment in Employee Development

Custom Truck One Source is an Equal Opportunity Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.

Please note that we do not offer sponsorship for work authorization. Only candidates authorized to work in United States without the need for sponsorship will be considered for this position.