- Professional
- Ufficio in Mortsel
This role requires someone who can motivate themselves when working alone and remote from the parent organization, offering strong technical problem solving skills and great customer service. The ability to communicate clearly on technical matters is vital due to the customer facing nature of this role. This role is covering the region Benelux, Germany and France.
Main Tasks
- To repair and maintain customer equipment effectively and efficiently.
- Carry out pre installations and installations.
- Provide remote call pre-qualification and attempt remote fix wherever possible.
- Document and report technical issues where necessary.
- Ensure logging & closure of calls according to published guidelines.
- Provide equipment training as required to customers and local Support Agents.
- Maintain a good relationship with customer facing teams.
- Focal point for customers’ technical issues and investigation of field failure.
- Support the customer in the field, BeNeLux + Germany and France.
- To work on a standalone basis, maintain a good team spirit and share knowledge with other colleagues.
- Look for opportunities and provide Sales leads wherever possible.
Profile
- Professional bachelor within a technical area or equivalent by experience.
- Ideally, previous experience of working in a customer facing role providing technical support.
- Experience in the installation, service and repair of Wide Format Inkjet Printing equipment and applications support would be advantageous
- Wide Format Printing Equipment skills or similar is preferred.
- Strong customer service attitude with critical mindset.
- Effective communications with internal /external customers.
- Good knowledge of Dutch and English is a must, French and German are an asset.
- Networking, operation system / IT skills.
- Problem solving skills / core technical skills.
- Good planning & organizational skills.
- Working understanding of common Office IT Applications (MS Word, Excel, email etc).
- Must be prepared to travel with overnight hotel stays, mainly in the Benelux area and Germany and (possibly overseas) and occasionally longer periods for product training.
- Local valid Driving License.
What we offer now and in the future
- A dynamic global organization with a history of innovation and strong product portfolio.
- A challenging environment combined with a supportive management structure.
- Career development and growth.
- A competitive salary and benefit package such as company car, high amount of holidays.
- A friendly work environment surrounded by dedicated and professional colleagues.
