Desktop Support Technician presso Cognizant

Desktop Support – Level II  

 Job Summary

As a Desktop support technical , you  will play a crucial role in managing and supporting desktop environments in a dynamic work environment . With a focus on remote desktop support the candidate will ensure seamless operations and provide expert guidance to the team. The role requires a proactive approach to problem-solving and a commitment to enhancing user experience.

 Location : Framingham, MA

 Responsibilities

•            Address user tickets regarding hardware, software and networking

•            Walk customers through installing applications and computer peripherals

•            Guide users with simple, step-by-step instructions on installing applications

•            Conduct remote troubleshooting

•            Document the tickets with troubleshooting steps and resolve the incidents

•            Direct unresolved issues to the next level of support personnel

•            Help create technical documentation and manuals(KA) for known issues

•            Image and deploy Laptops/ Desktops/Tablets to end users

•            Asset Management(stock level check, tracking, receiving)

•            Coordinating office moves

Qualifications

•            Possess a strong background in desktop support with a focus on remote assistance.

•            Demonstrate excellent problem-solving skills and the ability to work under pressure.

•            Exhibit strong communication skills to interact effectively with users and team members.

•            Have a solid understanding of network infrastructure and its impact on desktop systems.

•            Show proficiency in using remote support tools and technologies.

•            Display a commitment to staying updated with the latest industry trends and technologies.

 Certifications Required

•            CompTIA A+ Microsoft Certified: Modern Desktop Administrator Associate

Work Authorization:

•            Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: 

•            Medical/Dental/Vision/Life Insurance

•            Paid holidays plus Paid Time Off

•            401(k) plan and contributions

•            Long-term/Short-term Disability

•            Paid Parental Leave

•            Employee Stock Purchase Plan

Disclaimer: The benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.