Transportation Supervisor presso Acrisure

Essential Duties and Responsibilities include the following. Other duties may be assigned:

• Supervise and support a team of Sr. Claims Adjusters handling complex commercial auto and bodily injury claims.
• Monitor caseload distribution, ensuring adjusters maintain productivity and quality standards (100–120 claims per adjuster, including litigated files).
• Provide technical guidance on claim investigations, evaluations, negotiations, and settlements.
• Ensure compliance with state and federal regulations across multiple jurisdictions.
• Conduct regular audits of claim files to ensure accuracy, completeness, and adherence to best practices.
• Collaborate with legal, compliance, and administrative teams to resolve escalated or complex claims.
• Lead team meetings, training sessions, and performance reviews.
• Mentor and develop adjusters, fostering a culture of continuous improvement and professional growth.
• Coordinate onboarding and training, including mandatory onsite training at Oak Ridge HQ.
• Report on team performance, trends, and operational challenges to senior leadership, collaborate with internal and external stakeholders to drive successful claim outcomes.

Additional Responsibilities:

• Other duties may be assigned

Qualifications

• High school Diploma or equivalent is required
• 7+ years in Heavy Commercial Auto/ Bodily Injury claims handling or a similar role.
• Strong knowledge of APD and Cargo claims processes, litigation experience preferred not required. A mix of both carrier and TPA experience is acceptable, however carrier experience is highly preferred.
• Must hold an active adjuster license, multi-jurisdictional a plus. Licenses in Florida (FL) and /or Texas are required.  California (CA) is ideal and may replace the need for FL/TX licenses.
• Proven ability to lead and develop high-performing teams.
• Proficiency in claims management systems and Microsoft Office Suites.
• Ability to manage remote teams and foster engagement in a virtual environment.  
• Strong understanding of commercial auto/trucking insurance principles.
• Strong organization skills, attention to detail and the ability to multi-task and prioritize work are required.
• Analytical thinking skills are needed to properly evaluate complex claims
• A strong attention to detail is necessary as claims adjusters must carefully review documents and policies
• Good verbal and written communication skills, as well as interpersonal skills are required, experience with negotiations, knowledge of the litigation process is preferred but not required.
• Typing speed of 65+ WPM
• Basic computer skills or the ability to quickly learn new software are required
• A strong work ethic and time management skills is needed, to efficiently handle a caseload ranging from minor to complex claims
• Ability to establish and maintain good rapport with clients and claimants is needed.
• Ability to calculate figures is required

Physical Demand

While performing the duties of this job, the employee is regularly required to sit; stand; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.  California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
 

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.