Practice Administrator-Family & Internal Medicine presso Mahec

JOB SUMMARY: 

The Practice Administrator is responsible for the successful and efficient operations of the clinic(s).   Works with Director of Practice Operations, Service Line leadership and GME/Education Leadership to ensure clinic is providing high quality of care for the patient, ensuring the educational needs of learners are being met, and assisting with the success of the various service lines.

SPECIFIC RESPONSIBILITIES:

• Responsible for the successful operations of a clinic(s)
• Responsible for achieving operational metrics/KPIs such as appointment volume, quality, budget, etc.
• Responsible with partners across MAHEC to achieve patient satisfaction goals.
• Partners with the onsite providers and Satellite Medical Directors in achieving productivity and patient satisfaction goals.
• Ensures clinics are staffed according to approved staffing models.
• Oversees the site-specific RN Clinical Manager.
• Partner with the Central Billing Office on oversight of the registration, front desk and check out staff. 
• Collaborates with Director of Practice Operations, Service Lines(s) leaders and finance in creation of annual budget.
• Responsible for meeting budgeted financial goals.
• Assist the RN clinical manager in implementing and maintaining clinical workflows in clinic(s).

This role description is a general description of the essential job functions.  It is not intended to describe all the duties the Clinic Practice Administrator may perform.

KEY COMPETENCIES:

• Communication Skills

Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient’s family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families.

• Decision Making

Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time.

• HealthCare Knowledge

Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate.  This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC’s organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate.

• Interpersonal Skills

Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others.

• Organizational Values

Adherence to MAHEC’s founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need.

• Problem Solving

Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change.

SPECIFIED SKILLS

• COMPUTER
  • Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications required.
• FOREIGN LANGUAGE
  • Spanish speaking skills preferred.

PHYSICAL DEMANDS

• Not Applicable.

SUPERVISORY RESPONSIBILITIES:

• Supervises RN Clinical Manager

EDUCATION AND EXPERIENCE

• MINIMUM QUALIFICATIONS:  
  • Bachelor’s degree or a minimum of three years in healthcare practice management in a supervisory role.
  • Knowledge of practice management systems and Electronic Health Record Systems.
  • Knowledge of claims processing/billing.
• PREFERRED QUALIFICATIONS:
  • Master’s Degree in either Health Administration or Business Administration.

REQUIRED LICENSES: N/A

SCHEDULE:

Regular attendance on-site is an essential function of this position. Typical business hours are Monday – Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.

At MAHEC, we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.

All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.

MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer.

MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.

If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to [email protected] for support in your job search process. You could be the talent we are seeking for this or other opportunities.