Internal Redeployment Only - Systems Support Developer/Analyst presso Cardiff University

Please note that this job is open only to current members of staff of Cardiff University who are eligible for redeployment.

Internal Redeployment Only - Systems Support/Developer – Learning and Teaching software

Cardiff University has a vacancy for a System Support/Developer role within the VLE team in University IT.

Us

We want to make Cardiff University an institution that is respected the world over. Our vision is to be a world-leading, research-excellent, educationally outstanding university, driven by creativity and curiosity, which fulfils its social, cultural, and economic obligations to Cardiff, Wales, the UK and the world. We expect to improve our standing as one of the top 100 universities in the world and the top 20 in the UK.

Opportunity

The successful candidate will work within University IT alongside well-established infrastructure, systems and operations teams and will have a key role in support and development of the technical software which underpin the University’s Learning and Teaching VLE – focusing primarily on Blackboard and Panopto solutions.

You will also work closely with the Learning Technologist business owners, to ensure that the software continues to be supported and developed in line with the wider business needs of the university, its staff, and its students.

You

You will have relevant software support, configuration and analysis experience gained in an IT facing role. Desirably you will have specific experience of supporting Learning and teaching software in a further or higher education setting and integration technologies.

You will have strong analytical skill set and be able to document complex technical solutions in a logical and clear framework that can be readily understood by others.

You will have strong organisational skills, with the ability to work flexibly to prioritise successfully under pressure and with a large workload, while being able to respond promptly to new requirements where necessary.

You will be expected to develop your expertise in the software and tools that you work with and will support the transition of additional services into the team as required.

You will be comfortable working in a fast-paced academic environment and will be a key member of the wider IT team within which you will be expected to build strong, effective working relationships.

You will be expected to evidence knowledge and experience of compliance with data protection, and equality and diversity standards.

The role will provide the right candidate with opportunities to develop new skills and to focus on specialist areas.

What we offer

Cardiff University can offer many attractive benefits to its employees, including a competitive salary, 37 days annual leave per annum (plus bank holidays) and a very generous pension scheme.  More information on what we can offer can be found at https://www.cardiff.ac.uk/jobs/what-we-can-offer.

This post is full-time and open-ended.

Salary: £41,064 - £46,049 per annum (Grade 6)
Appointments to roles at Cardiff University are usually made at bottom of scale unless in exceptional circumstances 

Closing date:  Tuesday, 23 September 2025

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a University which seeks to fulfil our social, cultural and economic obligation to Cardiff, Wales, and the world.  In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

• Contribute to a centre of expertise within the organisation, taking responsibility for the development and maintenance of complex technical systems.
• The role holder will help support and develop the University’s Suite of Digital Learning Environment software tools including Learning Central (Blackboard), Learn Plus (Panopto) and others.
• Take responsibility for the specification and design of large or complex systems.  Resolving issues independently where they fall within set role objectives.
• Agree appropriate design standards, methods and tools in consultation with senior management.
• Ensure that all work is documented using the appropriate standards, methods and tools, including prototyping tools where appropriate.
• Maintain market awareness, assess software packages on their ability to meet all or parts of specified requirements and advise colleagues and management on their technical suitability.
• Liaise with colleagues where appropriate on cost benefit analyses, risk analyses and development plans.
• Liaise with external suppliers and contribute to the assessment and selection of suitable software packages to meet all or parts of specified requirements.
• Maintain an awareness of operational requirements especially in terms of service levels, availability, response times, security and repair times.
• Provide technical expertise, advice and guidance on all aspects of design and technology within your remit.
• Review technology costs against planned budgets, liaise with technology suppliers of equipment, software and services to maximise value and return on investment.
• Ensure that all tasks and procedures are carried out effectively and efficiently to agreed levels of service. Produce statistics for use in measuring key performance indicators (KPIs).
• Receive, log and prioritise support requests in accordance with agreed criteria and the needs of the organisation, escalating requests to development staff or suppliers where appropriate.
• Ensure that problems are managed in accordance with agreed standards and processes, and that escalation procedures are adhered to, ensuring that complex and high impact problems are dealt with effectively.
• Work within matrix-teams of staff across the organisation to deliver enhanced technology solutions to the University. Provide advice and guidance where necessary.
• Plan and deliver small scale projects, consult with and advise Project Managers to help them plan, prioritise and set project milestones to ensure that resources are appropriately deployed in order to meet deadlines.
• Establish relationships with key contacts to ensure role objectives are met, developing appropriate communication links with internal and external stakeholders as required.

• Create specific working groups from colleagues across the University to achieve departmental objectives.
• Abide by University policies on health and safety and equality and diversity. 
• Perform other duties occasionally which are not included above, but consistent with the role. Complete tasks normally associated with junior colleagues to meet operational demands,. Undertake duties associated with a more senior role for developmental purposes