Merchant Portal Manager presso Lbg

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Job Description Summary

Job Description

JOB TITLE:  Merchant Portal Manager - Embedded Finance

SALARY: £59,850pa to £73,150pa plus an extensive benefits package

LOCATION: Leeds

HOURS: 35 hours, full time.

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at our Leeds hub.

We’re on an exciting journey to transform our Group and the way we shape finance for good. We’re focusing on the future—investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone, including you! 

Want to hear more?

If this role were a product, it’d be a top-rated customer favourite. We’re looking for a Merchant Shopping Portal Manager to help bring our new merchant portal to life to support our Embedded Finance plans. . This is a chance to build something fresh, exciting, and uniquely Lloyds—where data meets design, and customers meet value.

You’ll be working in a startup-style environment, but with the backing of a big brand. That means rolling up your sleeves, collaborating across teams, and helping shape a proposition that’s smart, seamless, and scalable. You’ll also work closely with our central Loyalty and Rewards team, tapping into their offer management and data capabilities to build something that complements and aligns with what already exists.

You’ll lead two brilliant Assistant Managers and together you’ll help create a shopping experience that customers love and merchants value.

Why Join Us?

Because we’re building something new. Something exciting. Something that could change how people shop—and how they think about their bank. You’ll be part of a team that’s ambitious, collaborative, and just the right amount of rebellious.

Your remit will include:

• Supporting the go-to-market strategy for the shopping portal, working hand-in-hand with the Senior Manager.

• Helping shape the customer experience and merchant engagement journey—making it intuitive, rewarding, and worth coming back for.

• Collaborating with Loyalty and Rewards to align on data, offers, and customer journeys.

• Managing day-to-day delivery, sprint planning, and team coordination.

• Leading and supporting two Assistant Managers in delivering operational and experience excellence.

• Working with merchants to understand their needs and help them succeed.

• Contributing to commercial strategies that drive affiliate revenue and ad monetisation.

• Being a connector across teams—bringing together product, design, data, and delivery.

Key accountabilities

• Owning delivery plans and ensuring milestones are met across product, experience, and merchant engagement.

• Building strong relationships with internal stakeholders and external merchant partners.

• Using data to inform decisions and continuously improving the customer and merchant experience.

• Championing the voice of the customer and merchant in every decision.

• Ensuring operational excellence across onboarding, offer management, and performance tracking.

• Supporting the development of playbooks and best practices for scaling the proposition.

About you

• Experience in ecommerce, affiliate marketing, or digital product delivery.

• Understanding of customer behaviour and merchant needs.

• Comfortable working in fast-paced, ambiguous environments.

• A doer, a thinker, and a collaborator.

• Someone who can lead with empathy, communicate with clarity, and deliver with purpose.

And more generally, you:

• Are organised, proactive, and love solving problems.

• Thrive in cross-functional teams and know how to get things done.

• Bring energy, curiosity, and a sense of humour to your work.

• Want to build something that makes a difference.

About working for us

Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it is why we especially welcome applications from under-represented groups. We are disability confident. So, if you would like reasonable adjustments to be made to our recruitment processes, just let us know.

So, if you are excited by the thought of becoming part of our team, get in touch. 

We would love to hear from you!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.