Receptionist Intake Coordinator presso State Bar of Arizona

Description

The State Bar of Arizona is currently hiring for a full time (37.5 hours/week) Receptionist/Customer Service Representative.

The State Bar of Arizona is a non-profit organization that operates under the supervision of the Arizona Supreme Court. The Bar regulates approximately 19,000 active attorneys in Arizona and provides education and development programs for the legal profession and the public. The Bar and its members are committed to serving the public by making sure the voices of all people in Arizona are heard in our justice system.

Employees at the State Bar receive medical, dental, and vision benefits, HSA funding provided by employer, quarterly wellness reimbursement, 401(k) employer match, generous paid time off, and more!

To hear more about our mission statement visit https://www.youtube.com/watch?v=DTd_T8s6BNw

Job Summary

Under general supervision, primary responsibilities include overall all communications and activities by handling incoming calls and directing callers and assisting in-person visitors. Position also handles mail and correspondence. Provides administrative support for Member Services.

Duties and Responsibilities

• Professionally greets all “visitors”/callers. Assists individuals directly or directs person to the appropriate person/division/department.
• Sorts and distributes incoming mail as well as preparing outgoing mail and other correspondence for the State Bar.
• Provides administrative support for the State Bar to include telephone coverage, copier projects, mail handling, filing, supplies control and necessary internal and external communications.
• Prepares daily paperwork and/or administrative assignments, as needed, according to procedures. May be asked to prepare general correspondence, memos, charts, spreadsheets, reports, etc.
• Schedules and organizes activities such as meetings, travel, and special events as requested. Makes travel arrangements and itineraries, as needed. Prepares and submits travel expense claims, as needed, and accurately maintains appropriate records.
• Works independently and within a team on special and nonrecurring and ongoing projects.

Reassignable

Performs all other related duties, as assigned. May be requested to assist with special projects from time to time.

Requirements

Requires a High School Diploma or General Education Degree (GED). One (1) to two (2) years experience in a front office / administrative position required.

Skills and Abilities

• Performs all duties in compliance with internal procedures and external regulations. Is responsible for bringing compliance issues to the attention of management.
• Should be customer-service driven. Position requires demonstrated poise, tact and diplomacy along with the ability to handle sensitive and confidential situations.
• Should have a professional and personable demeanor.
• Ability to read and comprehend instructions, correspondence, and memos. Good spelling and grammar skills.
• Requires an ability to work with numbers and mathematical concepts (adding, subtracting, etc.) on a regular basis.
• Excellent follow-through skills.
• Strong attention to detail and well organized.
• Must have excellent telephone etiquette and verbal communications.
• Ability to handle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.
• Is a self-starter and can work independently.
• Ability to file alphabetically and operate general office equipment such as facsimile, and photocopy machine.

Model the behaviors expected of all SBA employees by:

• Cultivating a positive work environment.
• Prioritizing and setting manageable goals.
• Being efficient with time at work.
• Communicating effectively with management, staff, members, clients, visitors, and the public.
• Being flexible and taking criticism constructively.
• Maintaining the highest ethical standards.

Computer Skills

Microsoft Windows environment with Office Suite to include formatting and production of documents. Proficient in Microsoft Word, Excel and PowerPoint.

Other

Overtime including weekends may be required to fulfill duties of position. Regular attendance is required. At times, individual must be able to work in a fast-paced environment with ability to handle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, climb stairs, sit, use hands/fingers; and reach with hands and arms. Employee must be able to remain in work area for several hours at a time. The employee regularly lifts and/or moves up to forty (40) pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. It also requires manual dexterity in combination of eye / hand coordination. Work environment is subject to many interruptions, varying and unpredictable situations and time pressures related to multiple tasks.

The above statements are intended to describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.