- Professional
- Ufficio in Madrid
Are you a good match?
A minimum of 7 to 10 years of management, particularly in the field of luxury retail.
Excellent communication skills in Spanish & English.
Must be available to work retail hours, including weekends.
Strong leadership and customer service skills.
Ability to work in a fast-paced retail store environment. Flexible mindset with the ability to accept change.
Excellent analytical, organizational and interpersonal communication skills required.
Proactive approach to analyzing business needs and human resources.
Ability to motivate and develop a team like Van Cleef & Arpels.
What are we expecting from you?
You support the Boutique Manager in his/her duties by building customer loyalty and leading/developing the sales team in order to optimize and increase turnover and ensure the profitability of the store. In the absence of the Boutique Manager, you are the operational and managerial relay to the team.
Sales
- Develop turnover by selling and building customer loyalty, ensure compliance with business practices,
- Be the guarantor of the customer experience and ensure respect for customer service,
- Contribute to the good presentation of products and ensure their development,
- Handle customer disputes process special orders and work closely with operational departments to ensure follow-up.
Management
Manage the team in support of the Boutique Manager to ensure the smooth running of the store and achieve the objectives:
- Ensure the safety of people and property,
- Establish a positive and dynamic work atmosphere, by setting performance objectives and sharing constructive feedback on the results with the teams develop and train teams,
- Ensuring a presence on the shop floor,
- Manage schedules propose and develop all ideas likely to promote the brand locally set up and monitor customer development objectives (clienteling, gifting, customer treatment),
- Implement and ensure the use of sales support and clienteling tools.
Administrative
Be in charge of the financial, administrative and audit management of the store:
- Supervising cash transactions and compliance with procedures,
- Follow and control the stock, organize and supervise the inventories,
- Control after-sales service operations,
- Manage general housekeeping and liaise with the House and Group support services,
- Analyze the commercial and financial indicators of the results and write the weekly reports,
- Participate in the development of the business plan to have a positive impact on the business.
More than a role…. We recruit for a career!
By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.
Upon your arrival, you will be immersed in our enchanting world with training on our history, know-how and creations.
The recruitment process
Send your application online.
If your profile matches our search, you will be contacted by our HR team for an interview.
Along the recruitment process you will meet our Retail Manager, Managing Director for the Market, the Retail Director Europe-CIS, and the Human Resources Director Europe-CIS.
Candidarsi ora
