Admissions Specialist 39-25 presso Housing Authority of The City of Austin

Job Notice

Date Posted: September 15, 2025

Position: Admissions Specialist

Starting Rate: $23.28/hr

Job # 39-25

DEADLINE FOR APPLICATIONS: Open Until Filled

Established in 1937, the Housing Authority of the City of Austin (HACA) is a national leader in providing safe, healthy and affordable housing options for the Austin community. HACA's mission is to cultivate sustainable affordable housing communities and partnerships that inspire self-reliance, growth and optimism.

The Housing Authority of the City of Austin (HACA) is looking for a highly motivated and detail-oriented Admissions Specialist to join our Admissions team. The Admissions Specialist responsible for working the various steps of the eligibility process for the Housing Choice Voucher Program (HCV), the Project-Based Rental Assistance Program (PBRA) and the Low-Income Housing Tax Credit program (LIHTC). HACA has been a leader in affordable housing in the City of Austin for more than 85 years. In partnership with the U.S. Department of Housing and Urban Development, local government entities, and numerous non-profit agencies, HACA provides access to safe, stable housing to over 20,000 individuals.

What you will do in this position:

• Interview Preparation & Conduct:
• Prepares eligibility interview packets for HCV, PBRA, and LIHTC applicants
• Conducts remote and in-person eligibility interviews
• Reviews identification, income verification, application packets, criminal history reports, and eligibility preferences
• Ensures all required documentation is collected
• Regulatory Compliance & Processing:
• Applies relevant program regulations to accurately calculate income, assets, and expenses
• Processes applicant files for final eligibility determinations
• Completes accurate data entry in Emphasys Elite or YARDI housing software
• Maintains organized electronic applicant files per department guidelines
• Ensures compliance with HUD, HCV, PBRA, and LIHTC rules and regulations
• Performance & Reporting:
• Consistently meets deadlines with an error rate of 10% or less
• Reports file status and pending documentation updates to the Department Director
• Communication & Support:
• Provides clear and professional communication to applicants throughout the admissions process
• Engages with the public, social service agencies, and prospective residents regarding eligibility requirements
• Provides referrals to social service or government agencies as needed
• Assists the Admissions File Clerk with file processing, mailings, and paperwork
• Performs other duties as assigned

More about this position:

Qualified candidates must possess:

• Associate degree or equivalent from a two-year college or technical school, OR two years of related experience/training, OR an equivalent combination of education and experience
• Excellent written, verbal communication skills and computer skills
• Strong organizational skills with proven ability to manage multiple tasks efficiently
• Experience working with various software systems

Preferred candidates will also possess the following skills and abilities:

• Associate degree or equivalent plus one year of experience, OR three years of related experience/training, OR an equivalent combination of education and experience
• Experience in social services and affordable housing programs
• Bilingual in Spanish or Arabic
• Ability to handle confidential information with discretion
• Knowledge of HUD, HCV, PBRA, and LIHTC regulations
• Ability to handle challenging situations with professionalism and compassion
• Proficiency in writing reports, completing forms, and composing correspondence

Certification and Licensure:

• Bondable.
• Valid Texas driver's license.
• Eligibility for coverage under Housing Authority fleet auto insurance.
• Tax Credit Specialist certification earned within 1 year of employment.
• Continued Occupancy Specialist certification earned within 1 year of employment.
• Regularly attend and pass Fair Housing training and certification.
• Complete annual security training as required by the Texas Workforce Commission, the Office of Attorney General and the Housing Authority of the City of Austin.

Benefits:

• Paid sick leave, annual leave, birthday leave & federal holidays
• 100% of employee health insurance premiums paid by the agency
• Supplemental health, dental, vision, and life insurance options for employees and family
• Employee Assistance Program
• Hybrid work schedule available

For a more detailed description of our compensation/benefits offered, go to the following website: https://www.hacanet.org/employment/

APPLICATIONS FOR EMPLOYMENT: Application for the open posted position must be submitted via online at the following website: https://hacanet.applicantpro.com/ However, we will accept applications at the Housing Authority of the City of Austin, 1124 S. IH-35, Austin, Texas 78704. No applications will be accepted after the noted closing dates on the job announcement. We encourage you to visit our website often to view and apply for vacant positions with the Housing Authority of the City of Austin or sign up for job alerts at our career site. The HACA is a drug-free workplace. A Criminal Background Check including a sex offender registry check. A Driving Record, Texas Driver's License, and a Physical/Drug Screening will be required upon offer of employment. EQUAL OPPORTUNITY EMPLOYER