Technical Analyst 3 presso University of New Mexico

The Utilities Department manages and oversees utility services for over 216 buildings and 8,800,000 square feet of building space. This position oversees the IT network that supplies the control and monitoring of utilities to these buildings and spaces.

Responsibilities / Duties:

• Maintain Utility Services IT controls and network for the campus utilities systems
• Analyze and evaluate computer network design, operating systems, and business requirements for the department, consult with personnel from various Utility divisions and other UNM departments to identify areas for strategic improvements and upgrades.
• Serve as the administrator for large and highly complex databases; research and identify database environment requirements and specifications; determine integration requirements to ensure inter-operability across multiple systems, technologies, and networks.
• Oversee the integrity and security of the Utilities Department networks and all related components, including the human element, physical and virtual servers, domain controllers, desktops, laptops, printers, and other devices.
• Provide recommendations for improving hardware and/or software to accomplish business goals; recommend and/or implement operating system adjustments to maximize application performance and resource resolution.
• Serve as a technical expert within area of assignment, providing guidance and direction to other staff and resolving complex problems; participate in developing strategic plans for systems/applications development and modification within area of expertise.
• Lead and direct the work of subordinate staff within the department.
• Prepare reports, presentations, and other documents.
• Participate in committees and task forces.
• Attends meetings, conferences, and training sessions.

See the Position Description for additional information.

• Specialty licensure/certification may be required, as specified by the department.
• Successful candidate may be subject to a criminal background check prior to starting work.

Bachelor's degree; at least 2 years of progressively responsible experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.

• Job experience in Information Technology in utilities infrastructure management, preferably within an academic and/or utilities industry setting.
  
• Understanding of the specific needs, priorities, and complexities in managing the IT needs and projects within the utilities' domain.
  
• Proficiency in managing Apple and Windows devices and an understanding of Active Directory, group management, and printer management.
  
• Experience with relational database systems and querying data.
  
• Experience with other utilities software.
  
• Experience with vendor interactions.
  
• Excellent people management and communication skills and the ability to support a diverse user base.
  
• Ability to present and convey concepts and information to large audiences within the utilities' domain.
  
• Knowledge of mobile communications and device support.
  
• Familiarity with conference room AV technology.
  
• Knowledge of remote support tools such as Bomgar.

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.