City Rise Traffic Dispatch Supervisor – Southern California presso City Rise LLC

City Rise Traffic Dispatch Supervisor – Southern California 

Annual Salary Range: $75,000-$85,000

Benefits: Medical/Dental/Vision, Vacation, 401K (with employer match), Life Insurance, PTO, PSL

We are a well-established and growing company offering a competitive salary and great benefits package for the right candidate. We service all of California from multiple locations.  We provide high quality traffic control safety services to construction job sites, such as Flagging traffic through a work site, setting up and monitoring Lane Closures to divert traffic, or Detouring traffic to reduce traffic congestion and prevent accidents.  We serve the needs of varied industries and are focused on maintaining a safe work environment for the construction crew, our employees, and the public. Our focus is Safety, so our customers can focus on their jobs.

POSITION SUMMARY:

As Dispatch Supervisor, you will lead the Southern California dispatch department from our North Hollywood branch. This position plays a critical role in coordinating daily operations, including scheduling traffic control crews, responding to customer and field requests, managing emergency dispatch situations, and ensuring efficient use of resources. The ideal candidate will be a strong leader with proven dispatch experience, exceptional communication skills, and the ability to think and act quickly in a fast-paced environment.

KEY RESPONSABILITIES: 

• Coordinate the scheduling, routing, and dispatching of Traffic Control (TC) crews based on skillset & experience, availability, and job requirements.
• Review traffic control plans and permits to ensure accurate crew deployment.
• Conduct virtual job-site assessments and document relevant details.
• Manage and record employee callouts, absences, and morning job cancellations.
• Respond to emergency dispatch needs, including after-hours calls and remote jobsite coordination.
• Record and input job orders into the scheduling system based on customer requests.
• Collaborate with the Safety & Training Team to identify and recommend training opportunities for field staff.
• Monitor job site durations and coordinate crew relief when needed.
• Communicate equipment and personnel needs to Warehouse and Operations teams. Support Warehouse and Inventory teams as needed.
• Support TC equipment preparation when necessary.
• Provide on-site or remote support to address issues as they arise.
• Adjust traffic control schedules based on real-time changes (e.g., absences, cancellations).
• Regularly monitor email communication and respond in a timely, professional manner.
• Enforce company policies, procedures, and safety standards.
• Partner with HR and Operations Managers to support coaching and counseling efforts for employees.
• Report workforce constraints or scheduling issues to your reporting manager.
• Assist in completing incident reports as required.
• Provide direction and oversight to Dispatchers, ensuring tasks are completed accurately and efficiently.
• Perform additional duties as assigned.

QUALIFICATIONS: 

• High school diploma or equivalent required.
• Proven ability to lead and support a dispatch team (minimum 3 team members).
• At least 3 years of experience in a Supervisor or Lead dispatcher role, or equivalent experience.
• Experience with resource scheduling and workforce dispatching in a construction services environment, industry specific experience a plus.
• ATSSA TCT (Traffic Control Technician), TCS (Traffic Control Supervisor) certifications preferred.
• Ability to read and interpret Traffic Control Plans.
• Ability to think strategically and improve dispatch operations through process refinement and workforce planning.
• Proficiency in Microsoft Office Suite (Word, Excel), and ability to learn new software tools quickly (Salesforce experience a plus).
• Strong multitasking, organization, and time-management skills.
• High-level problem-solving and decision-making ability, especially under pressure.
• Professional communication skills with a commitment to excellent customer service.
• Ability to work independently as well as collaboratively in a team environment.
• Bilingual in English and Spanish preferred but not required.
• Valid California Driver's License (CDL) with a clean driving record required.

PHYSICAL REQUIREMENTS:

• Sitting for extended periods
• Lifting up to 50 pounds

Equal Employment Opportunity and Non-Discrimination: City Rise Traffic adheres to providing Equal Employment Opportunity and Affirmative Action. City Rise Traffic does not discriminate on the basis of race, color, creed, religion, national or ethnic origin, sex, gender, age, sexual orientation, marital status, pregnancy, disability, medical condition, or veteran status. Employment is contingent upon new employees verifying legal permission to work in the United States and successfully passing background screening.