Money Management Program Supervisor presso Greater Springfield Senior Services, Inc. (GSSSI)

Full-time 35 hours/week

NOT remote

Responsible for overseeing the daily operations of the local Money Management Program (MMP).

• Recruit, screen, train, and supervise volunteers. Match volunteers with clients and assist with problem resolution. Serve as backup to volunteers as needed
• Initiate outreach for money management referral referrals and screen appropriately.
• Oversee the financial monitoring component for volunteers and provide responses to the statewide coordinator as appropriate.
• Process bank notification forms for Representative Payee accounts and forward to them the Statewide Coordinator as appropriate.
• Conduct three meetings/training with volunteers per year.
• Serve as agency liaison with Statewide MMP and attend trainings and meetings as needed.
• Maintain and staff the local Advisory Council and conduct three meetings per year.
• Submits monthly statistical reports to the MMP Statewide Coordinator in a format established by the program.
• Negotiate with local financial institutions to provide banking services to Elders involved with the Program

• Maintain close working relationships with banks and referral sources
• Conducts the Annual Money Management consumer survey and works collaboratively with the Client Services Director to remediate any issues.
• Attend individualized and group supervisory sessions, training, and meetings as necessary and as assigned
• Communicate with Case Managers and other staff regarding money management or other client issues.
• Participates in policy and procedure development, as well as other quality assurance/improvement activities.

Supervisory Responsibilities

This job has supervisory responsibilities over 45 to 70 volunteer bill payers and monitors and a part-time program assistant.

Education and Experience

• Bachelor's degree in human services or a related field
• Two years' experience working in a community-based setting
• Two to three years of supervisory experience and/or experience working with volunteers preferred
• Ability to speak comfortably to groups of volunteers and professionals
• Good communication and training skills
• Prior experience in banking for financial management preferred
• Able to relate to persons with diverse backgrounds, skills, and abilities
• Experience working with older adults and diverse populations preferred
• Excellent communication, documentation, and problem-solving skills
• Good management and organizational skills

Public Service Loan Forgiveness (PSLF)

If you are employed by a not-for-profit organization such as GSSSI, you may be eligible for the PSLF Program for student loans.