Ticket Sales Cashier - Winter 2025 - 26 presso Alterra

Classic, consistent quality from a winning team!

Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).

• Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
• Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
• Subsidized meals at Employee Dining Rooms offered for staff while on shift
• Subsidized housing options available for seasonal full-time staff
• Discounts for staff members at restaurants, shops, and service providers in Park City
• Healthcare options are available for staff members
• 401k plan with company match

PURPOSE OF POSITION: A Ticket Sales Cashier is an expert in issuing and selling all ticket products, Deer Valley season passes, and Ikon pass products to guests for winter activities.

RESPONSIBILITIES:

• Assist guests with the purchase and/or issuing of tickets, Deer Valley season passes, Ikon passes, and frequency passes
• Maintain a current knowledge of products to respond to guest inquiries 
• Ensure that correct paperwork and contracts have been completed 
• Assist supervisors with reviewing and updating Ticket Office training manuals 
• Handle demanding situations with guests calmly and professionally 
• Able to work in multiple locations around the mountain
• Help maintain and encourage a sense of teamwork among co-workers 
• Other duties as assigned 

QUALIFICATIONS: 

• Possess excellent guest services interaction skills
• Must be available work, sometimes independently, with guest to fulfill transactions 
• Proficient computer skills

ADDITIONAL RESPONSIBLITIES FOR CALL CENTER AGENTS:

• Handle advanced lift ticket sales and make any adjustments
• Sell Deer Valley and Ikon season passes
• Communicate appropriate departmental services, policies, and procedures to guests in a professional manner over-the-phone

ADDITIONAL JOB QUALIFICATIONS:

• Ability to multitask while operating computer and telephone systems
• Deer Valley ticket product and phone work experience preferred

DEER VALLEY SKIER SERVICES EXPECTATIONS:

• Exemplify a strong work ethic
• Function as a team player
• Interact with members of Skier Services peer group, agents, and supervisors in a positive and professional manner
• Interact positively with other Deer Valley Resort employees
• Communicate any suggestions or concerns to the manager in a timely manner
• Speak and act professionally while on duty
• Support/follow Deer Valley Resort policies and procedures and Deer Valley Employee Handbook guidelines

DATES OF EMPLOYMENT:

• 12/1/2025 - 4/19/2026

PAY RATE:

• $20.00+ per hour, dependent on experience

Deer Valley Resort is an Equal Opportunity Employer.