Customer Excellence Specialist (Burlington, Massachusetts, US, 01803) presso None

Work Your Magic with us! Start your next chapter and join MilliporeSigma.

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. 

Your Role

This Process Solutions Customer Excellence Special Business position involves working in a high energy, dynamic, and rewarding team environment focused on delivering best-in-class customer support. This individual will be responsible for ensuring each transaction is processed within MilliporeSigma guidelines, values and customer specifications. 

As a member of the Process Solutions Customer Excellence Special Business Team this individual will be required to learn and support the more complex roles within Customer Service including but not limited to Service Billings, Specialty Documentation Requests, and Customer Specific Pricing. You will respond to customer inquiries and resolve issues quickly. Enter internal and external customer orders and quotations received via various sales channels. There will be occasions where you will solve situations related to orders, shipments or other customer related matters.  

Who You Are

Minimum Qualifications

• High School Diploma or GED.
• 1+ years of customer service experience in any industry.

Preferred Qualifications

• Associates degree in any discipline.
• Knowledge of Oracle and P80 systems and PC applications a plus.
• Strong knowledge around Millipore's organizational structure, business practices and customer base.
• Meet the challenges of a fast-paced, high-energy environment, while maintaining a strong level of professionalism.
• Demonstrate strong interpersonal communication and written skills, proactive problem-solving skills, and the ability to multitask effectively.
• Excellent listening and telephone communication skills.
• Highly motivated and organized, with attention to prioritizing incoming tasks.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!