Field Service Team Leader presso Wheeler Machinery Co

Description

The Field Service Team Lead provides leadership and guidance to a group of approx. 8-10 field service technicians and installers for complex power generation systems and associated equipment for a new data center in Millard County (Delta-Holden area), Utah. 

This is a “player-coach” role that involves mentoring junior technicians and working alongside them in the installation, startup, and commissioning as well as diagnosing, repairing, maintaining and optimizing advanced Caterpillar natural gas generator sets, selective catalytic reduction (SCR) emission control systems, absorptive chillers, switchgear and switchboards, inverters, and DC battery systems. After the initial installation, startup, and commissioning phase (approx. 2-3 years), this position will have the option to continue with onsite maintenance and repair of the associated equipment. This team lead’s purpose is to maximize the uptime of the related equipment through teaching, mentoring, and empowering others and must optimally coordinate efforts with 

many other parties.

Duties and Responsibilities:

• Adhere to all safety protocols and guidelines while working on site in the Delta-Holden UT area to ensure a safe working environment for yourself, your team, and those around you.
• Perform installation, startup, commissioning, maintenance, and repair of sophisticated equipment, ensuring all work performed by your team is completed to industry standards and company specifications.
• Diagnose and resolve complex technical issues with advanced machinery or systems, including mechanical, electrical, and software-related problems.
• Serve as a primary technical point of contact for Wheeler project management, and customers, providing exceptional customer service and ensuring their satisfaction through effective communication and problem resolution.
• Utilize deep technical knowledge and experience to handle high-level technical challenges and provide solutions for system optimization and performance improvements.
• Maintain detailed records of service activities, including troubleshooting steps, repairs made, and parts used. Generate reports and provide feedback to management and engineering teams.
• Train and mentor junior technicians and clients on equipment operation, maintenance practices, and troubleshooting techniques

Required Qualifications:

• Customer-Centric
• Has a track record of going the extra mile to satisfy the customer
• Demonstrates respect for the rights and equipment of other workers, customers, and the company, always maintaining a professional and considerate attitude.
• Has flexibility in work hours and days: adapts work hours and days based on customer needs and service requirements, which may include evenings, weekends, or on-call shifts.
• Possesses the ability and willingness to work closely with customers and team

Thorough:

• Approaches each task with a high level of craftsmanship and attention to detail, ensuring all work meets or exceeds quality standards.
• Is intellectually curious to understand how equipment works, root causes when failures occur, and is persistent to stick with it until problem is solved and understanding is gained.
• Possess needed tools up to ¾” drive

Excellent Communicator:

• Maintains clear and ongoing communication with customers and management to keep them informed of progress (including current status and next steps), address any concerns, and ensure satisfaction with the service provided.
• Maintains clear and complete records of troubleshooting efforts: observations and descriptions of the problem, hypotheses, proposed courses of action, results and conclusions, recommended next steps, and so forth.

Safety:

• Contributes to a culture of safety including attention to small requirements, needed actions when no one is around, and proposing solutions and improvements to safety.
• Submits accurate timecards and Department of Transportation (DOT) logs as required, ensuring compliance with reporting standards and regulations.
• Consistently arrives at work as scheduled, ensuring prompt attendance to maintain service efficiency and reliability
• Arrives at work in a fit state, both physically and mentally, ready to perform duties safely and effectively.
• Lifting: Should be able to lift up to 50lbs. consistently on their own or with reasonable accommodation.
• Pushing/Pulling: Should be able to push/pull utility carts/pallet jacks up to 60lbs. on their own or with reasonable accommodation.
• Climbing/Ascending/Descending Various Equipment: Should be able to safely climb steps, ladders, and ascend/descend various equipment consistently on their own or with reasonable accommodations.
• Other Physical Requirements: Will need to be able to stand, walk, squat, bend, and reach throughout their shift on their own or with reasonable accommodation.

Competent:

• Minimum of 5 years of experience in field service or a related technical role, with a strong background in troubleshooting and repairing advanced systems and equipment
• Proven ability to diagnose and resolve complex technical issues with advanced machinery or systems, including mechanical, electrical, and software-related problems.
• History of taking classes, studying on own time, seeking out experts, experimenting and practicing in order to increase understanding and skill.
• Resourceful in finding and utilizing additional expertise when needed.
• High school diploma or equivalent
• Proficiency with Caterpillar service programs

Sense of Urgency:

• Demonstrated understanding that downtime costs the customer money
• Demonstrated desire and ownership to help find solutions that get facility back online as fast as possible.
• Self-motivated and able to always work safely with limited supervision

Working Conditions:

• Travel Requirements: Required to travel to client sites, potentially including overnight stays or extended hours.
• Work Environment: Work may be performed in various environments, including industrial settings and confined spaces.
• PPE Requirements: Personal protective equipment (PPE) must be worn as required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).