Dispatcher presso Harlow's

Summary:  Utilize integrated routing software programs to establish and sustain routes to be as efficient as possible. Coordinates and completes tasks that promote safety and enhance operational efficiency through a continuous improvement mindset. Provides tools for staff to integrate and further improve judgment, knowledge, skills, and techniques.  Drives school bus as needed to transport passengers safely over specified routes to local or distant points according to time schedules by performing the following duties.

Essential Duties and Responsibilities:

1. Answers the phone for transportation, takes messages and serves as first line of contact for parents, general public, vendors and city/state/county officials and others.
2. Utilize integrated routing software programs to establish and sustain routes to be as efficient as possible.
3. Verifies accuracy of route times, stop times/ location are correct (route deviation).
4. Run various operation reports weekly or as needed.
5. Read maps, follow written and geographic directions according to route / trip logs.
6. Respond to radio and telephone calls. Return messages and be part of “call team” for mass phone calling needs.
7. Transport students in a timely manner to and from school and to and from school activities following Harlow’s safety procedures and applicable State Board of Education rules and regulations.
8. Provides administrative support for Transportation Manager by maintaining transportation records, various state/federal/district reports such as mileage and fuel report, invoicing, complete purchase orders, and payroll documentation. Complete Purchase orders (in absence of Manager) for vendors.
9. Coordinate Activities of School Bus Drivers and other duties as assigned by the Transportation Manager.
10. Coordinates with Transportation Manager to ensure driver files are current to include all regulatory items are maintained to include the random drug/alcohol program meets or exceeds Harlow’s requirements.
11. Will ensure that the following shift has all routes filled.
12. Performs other duties as assigned by leadership

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High school diploma or General Education Development (GED) equivalent.

Certificates, Licenses, Registrations: Valid and/or eligible to hold a CDL drivers license to operate a school bus as required by State Law with passenger “P”, school bus “S” endorsement with no airbrake restriction and a good driving record. Drivers must comply with part 391 of Federal Motor Carrier Safety Regulations and obtain/ sustain US DOT Medical Examiners Certificate. Obtain/ sustain First Aid/CPR certification upon hire if required.

Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information one-on-one passengers, parents and other employees of the organization.

Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, feel, talk and hear. The employee is frequently required to stand; walk; reach with hands and arms; stoop, kneel or crouch; taste and smell.  The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Other Qualifications: Must pass a drug/alcohol screen; and criminal background check.  Candidate must also be a minimum of 21 years old.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this Job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to vibration. The employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually loud.

Competencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and possess excellent knowledge of county and surrounding area; as well as qualifications listed below.

1. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
2. Ability to work in a high traffic area for the environment is usually loud.

1. Focuses on solving conflict, not blaming; Listens to others without interrupting; Remaining open to others' ideas and trying new things.
2. Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
3. Assist in project plans; Communicates changes and progress; Completes projects on time; and Manages project team activities.
4. Balances team and individual responsibilities. gives welcome feedback; contributes to building a positive team spirit; puts success of team above own interests.
5. Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
6. Consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
7. Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.