HVAC Service Manager presso WESTERN HEATING, AIR & PLUMBING

Description

 Western Heating + Air + Plumbing is seeking a dedicated HVAC Service Manager to join our family. We are a company that prides itself on our core values of Family, Integrity, Excellence, and Gratitude. Our team is the heart of our service, and we strive to provide an environment that reflects these values in every interaction.  

What We Offer: 

• Competitive Pay: Earn $100,000+ with our base pay + bonus structure!
• Work-Life Balance: Recharge with 13 paid vacation days and 6 paid holidays—because you deserve time to relax and enjoy life!
• Comprehensive Health Coverage: We cover nearly 100% of your medical, dental, and vision insurance—plus 50% coverage for your family, so you can focus on what matters most.
• Secure Your Future: Invest in your future with our 401(k) plan featuring a 100% company match—it's like free money for your retirement!
• Year-Round Stability: Enjoy the peace of mind that comes with consistent, year-round work—no seasonal layoffs here.
• Company Vehicle Perks: Hit the road in a fully stocked company vehicle, provided after training—saving you time and money.
• Career Growth & Development: Thrive with paid training and continuous learning opportunities designed to keep your career moving forward.

Key Responsibilities:

• Optimize service operations, ensuring profitability and growth.
• Train and develop service technicians to unleash their full potential and become true HVAC superheroes.
• Collaborate with the Office Manager to streamline service scheduling and dispatch the right technicians to save the day.
• Meticulously review invoices with your eagle eyes, ensuring accuracy and spotting any anomalies.
• Oversee payroll with precision and keep a watchful eye on technician profitability.
• Efficiently handle warranty and call back invoices, swiftly resolving any issues that arise.
• Use your genius to set service inventory policies and ensure our inventory is always stocked to handle any challenge.
• Generate revenue by securing work and building strong customer relationships through exceptional service.
• Provide field support to our technicians, jumping in like a superhero when they need an extra hand.
• Ensure our service vehicles are clean, fully stocked, and always ready for action, just like a superhero's trusty vehicle.
• Drive sales of maintenance contracts, offering customers the opportunity to be the heroes of their own HVAC story.
• Maintain an up-to-date and organized price book, ensuring our pricing is clear, transparent, and competitive.
• Develop and execute comprehensive training programs for our technicians, empowering them with the skills they need to shine.
• Implement effective processes and procedures to streamline our operations and ensure efficiency.
• Foster an unstoppable team through your inspiring leadership, creating a work environment where everyone can thrive.

Requirements

• Extraordinary organizational skills, allowing you to manage multiple tasks and responsibilities with ease.
• Proficient in basic computer skills and Microsoft Excel/Word, using technology as your trusted sidekick.
• Familiarity with data analysis and reporting, using your analytical skills to save the day with accurate insights.
• Strong interpersonal skills, building rapport with our team and customers like a true hero.
• Exceptional written and verbal communication skills, using your words to inspire, inform, and solve problems.
• Positive and enthusiastic attitude, bringing energy and optimism to the team every day.
• Prior managerial experience preferred, showcasing your ability to lead and guide a team to success.