HELPDESK TECHNICIAN presso Andersen Material Handling

 POSITION SUMMARY 

At Andersen Material Handling we are the trusted provider of material handling solutions, equipment, engineered systems, and the ultimate in customer support. We have over 60 years of service and recognition in the Forklift industry.

Currently we are seeking an IT Help Desk Technician, whose primary responsibilities will include utilizing an IT tracking system to respond to issues, as well as assisting the Vice President of IT.

Responsibilities:

• Assisting the Vice President of IT and our Help Desk Supervisor in supporting nine office locations (FL, MI, OH)

• Using the “FreshService” Help Desk system that is utilized by employees to log their "Request for IT Support" tickets
• Provide troubleshooting and assistance as needed and based on priorities, following department guidelines
• Ensuring problem can be reproduced, while including all pertinent information in ticket before escalating to the next level

Requirements:

• Ability to fully articulate complex computer technical solutions to non-technical end users in a clear concise manner
• Requires initiative and ability to work on own
• Must have strong analytical and problem-solving skills
• Associate degree (AA) in computer related field or equivalent from two-year college or technical school
• Must be willing to travel once/twice a month (mostly day trips along with the occasional overnight stay) to other office locations
• Ability to work with employees/all levels, within organization

Previous experience with the following:

• SharePoint (2+ years preferred)
• Azure
• Office 365
• Operating Systems/Applications (Microsoft)
• Server Hardware Platforms (Dell/Microsoft)
• Networking Equipment (Cisco)
• Networking IP Protocol
• Wireless networking (Cisco)
• Printers (HP and others)
• Ability to rebuild SW on desktop/laptop
• Ability to troubleshoot software/hardware issues
• Ability to work with various vendors (Comcast, Verizon, etc.)