Supply Chain Coordinator/Customer Service presso Arclin USA

Supply Chain Coordinator Job, Roswell, GA

Arclin USA is currently seeking talent for a Supply Chain Coordinator job in our Roswell, GA location. Reporting into the Supply Chain Manager, this role is responsible for acting as a liaison between customers and the company.  This will be accomplished by utilizing excellent, in-depth knowledge of customer and company’s products, policies, systems and supply chains.  The incumbent will work closely with manufacturing, distribution, supply planning and sales to ensure achievement of “Customer Delight” objectives.

Supply Chain Coordinator Job Responsibilities:

• Process customer orders received by phone, fax, mail, e-mail, and EDI
• Monitor orders and production schedules to ensure timely delivery
• Maintain welcoming and responsive rapport with customers to ensure positive experience with the company
• Provide timely and accurate information to incoming customer order status and product knowledge requests
• Oversee processing of customer order status and product knowledge requests
• Process customer returns according to established department policies and procedures, working closely with the Credit Department
• Submit and verify accuracy of customer data in ERP system
• Perform first level problem solving to best meet customer’s needs with least impact to company profit margin
• Provide timely feedback to the company regarding service failures or customer concerns, escalating issues to senior management when necessary
• Partner with Sales Representatives and Supply Planning teams to meet and exceed customer’s service expectations

Supply Chain Coordinator Job Qualifications:

• Bachelor’s degree in Supply Chain Management, Business Management, or other related field
• 0-5+ years of customer service/supply chain experience required, preferably in a manufacturing environment
• Ability to communicate clearly and professionally
• Ability to successfully influence leadership
• Strong decision making and analytical skills
• Solid attention to detail, thoroughness and sense of urgency
• Commitment to company values
• Computer proficiency (MS Office Suite, & JD Edwards)
• Ability to work independently and within a team environment
• Ability to multi-task in a fast paced environment

Arclin USA is a leading provider of innovative bonding and surfacing solutions for the building and construction, engineered materials, agricultural and natural resource markets. Arclin provides bonding solutions for a number of applications including wood based panels, engineered wood; non-woven’s and paper impregnation. As a world leader in paper overlays technology, Arclin provides high value surfacing solutions for decorative panels, building products and industrial specialty applications for North American and export markets.

**Please note: The above statements are designed to outline the functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.**